Developed strategic initiatives to advance the achievement of store and departmental objectives while controlling departmental expenses through weekly and monthly budget development as well as monthly operating statements. Responsible for Grocery, Pharmacy and Store Operations, including budgeting, shrink, inventories, loss prevention.• Implemented and launched an e-commerce site to shop online and pick up groceries • Managed a large group of associates and assisted in the training, development and supervision of all store personnel• Maintained execution of division sales plans and merchandising promotions• Responsible for the hiring, training and development of the Click-List department

• Responsible for revitalizing the Grocery and Drug/GM departments• Executed a plan to fix the grocery department within 2 months with buy-in from the department and without a grocery manager: Increased sales by 3%• Opened store ($30M Project)• Developed and implemented training program and calendar• Developed and implemented an effective and efficient plan to stock grocery department, including dry grocery, dairy and frozen

• Developed and executed a plan to prepare the store for incoming competition (first Publix in Knoxville) by improving all aspects of the store from customer service to store conditions to merchandising and point of sale displays• Increased associate tracker scores from worst in the district to second best, resulting in the largest increase in the division• Responsible for Perishables, Front End and Pharmacy• Implemented process improvements to reduce shrink, increase food safety, decrease energy usage, aid loss prevention• Managed human resources operations: change management, customer service training, employee & team development, etc.

• Developed a cross-functional team of successful department heads and clerks from 2 stores to open the new store and successfully led hybrid team to the #1 spot in mystery shop scores• Opened Store 698 ($22M Project)• Implemented new initiatives in floral department to remove from bottom 20 of shrink• Developed and nurtured 4 associates who were promoted to leadership roles of department manager, assistant department manager and lead• Led the district in mystery shop scores• Performed HR duties: employee development, training, promotions, etc.

• Oversaw a major capital remodel of $6M• Responsible for Perishables, Front End and Human Resources• Implemented process improvements to reduce shrink, increase food safety, decrease energy usage and aid in loss prevention which resulted in recovering over $6K from employee theft• Rebuilt front end and improved mystery shop scores from 18 of 20 to 2 out of 20

• Responsible for Store Operations and oversaw a minor capital remodel of $2M• Implemented new corporate programs such as 1+1 queuing and led district in queuing scores• Assisted in training 1 new management trainee

• Committed to “Customer 1st Strategy" and implementation of “4 Keys"• Developed the knowledge, performance capabilities and skills necessary to be a successful Co-Manager• Supported and embraced the need to develop “Great People" into future company leaders• Ensured optimal customer service and addressed customer’s concerns in a timely manner

• Responsible for Store Operations. Trained all new cashiers (35)• Responsible for Front End Operations which included tills, audits and safe cash drops• Responsible for successful operation of grocery department in absence of grocery manager