Daniel Mattison Email & Phone Number

Turtle Creek, Pennsylvania, United States

- Supervised team of 2 CNC saw operators- Facilitated the cutting, drilling, and crating of over 1,200 sq ft of fragile material each day- Shipped and received containers of fibered cement sheeting and aluminum lineal worth in excess of $100,000 in value- Organized shop supplies and hardware (CNC machine, air compressor, table saw, etc.) to maintain cleanliness and safety in shop- Recorded and timed daily processes and material use to increase efficiency and reduce waste- Maintained documents and CNC programs via Microsoft OneDrive

Pittsburgh, Pennsylvania, United States

- Supervised a team of 2 fulfillment specialists- Managed all shipping/receiving of freight up to $400,000 in value in one shipment- Filed and organized all paperwork (BOL, shipping manifests, internal order tracking)- Prepped, fulfilled, and logged daily pick & pack orders up to 200 packages per day- Upheld direct contact with clients on special orders and requests by email, Slack, or Skype- Purchased shipping labels for tracking and logging RTM products for resale- Implemented and wrote new SOPs that improved speed and efficiency by 33%

Homestead, Pennsylvania, United States

- Lead a team of 7 sales specialists and 8 customer service associates- Scheduled allotted hours amongst associates to maintain coverage during retail hours of 5:30AM - 11PM- Grew pro services from $8mil/yr to $11mil/yr in sales - total store sales being $40+ mil/yr, nearly 25% of which coming from my departments- Managed over 15 accounts as direct point of contact by phone, email, & in-person visits- Answered inquiries from customers/employees, explaining company policy, proper procedures, and opening new credit accounts- Responded to disputes and complaints based on service received, billing issues, or other customer service related issues as a member of management- Coordinated deliveries to keep projects (new construction, remodels, etc.) on schedule (B2B & B2C), expediting when needed- Inventory management - tracked product stock levels based on previous sales to ensure shelves were filled and maintained by making inventory requests from the distribution center- Prepared weekly sales reports by interpreting daily sales information- Merchandised shelves according to planograms