Daniel Mccoy Email & Phone Number

Burlington, Vermont, United States

Provide frontline, in person, Information Systems support to inside and outside customers. Triage and prioritize calls and service tickets, build and install PCs and other equipment. Diagnose and find solutions for hardware and software issues. Personally engage end users on home equipment and future-proof deployment through education and training. Organize and lead Operations Team members on department moves and outfitting new spaces.Telecommunications Field Service: Install, move, and troubleshoot all phone and fax issues for remote clinics. Install and deploy computer based phone software systems for home workers. Advise Practice Managers on phone options, call routing, all telecom issues.

Part time- Hardware and software support. Act as liaison between corporate I.S. and local plant management.

Project Management: Develop and communicate plans, provide for infrastructure needs, and lead all office moves, new office outfitting and acquisitions. Coordinate with multiple departments on scheduling, equipment lists and costs, go-live deployment and follow-up support. Act as I.S. contact person for numerous outside vendors for telephone, television, access control, video surveillance, teleconferencing, and general construction.Telecommunications: Managed Avaya PBX phone server with over 900 end stations. Add, move, configure all ranges of phone service to include analog, digital, VoIP, pc-based and mobile phone applications. Design and implement advanced phone programming to include call center routing, voicemail to email, voice dialing, and auto cell phone transfer.I.T. Support: Triage and prioritize calls and service tickets, build and install PCs and other equipment. Personally engage end users on home equipment and future-proof deployment through education and training. Organize and lead Operations Team members on numerous department moves and outfitting new spaces. Provide frontline Information Systems support to inside and outside customers. Diagnose and find solutions for hardware and software issues.

B.S., Biology

Certified Project Management Professional (Pmp)