Daniel Mcfarlane Email & Phone Number

- Managed and coordinated 600+ medical cost-sharing accounts, overseeing case management, client education, and reimbursement processes.- Maintained a 90%+ personal satisfaction rate through proactive communication and client-focused interactions via phone, email, and service platforms.- Demonstrated high accuracy in interpreting medical records, applying findings to dynamic guidelines for effective case management.- Provided valuable input and collaborative feedback to design and engineering teams, enhancing CRM processes and communication platforms.- Contributed to tailoring the company’s Salesforce CRM and medical bill processing platform, increasing data collection and user efficiency.- Guided clients in navigating cash pay with providers, ensuring access to quality, fairly priced procedures.- Evaluated fair cash prices of medical procedures using CMS rates, keystone provider rates, and online tools with locale-specific averages.- Conducted weekly audits, authorizing reimbursement of $100,000+ in funds while ensuring accurate data entry.- Facilitated the collection and verification of client banking information, inputting data into our CRM and coordinating with the accounting department to ensure accurate processing.- Processed invoices and collaborated with the accounting department to update receivable ledgers, ensuring seamless financial transactions.- Coordinated with patient advocacy partners, overseeing bill negotiation, reporting, and complaint processes to federal/state enforcement agencies.- Advocated for clients' best interests in medical care, demonstrating a personalized approach to each unique case.

Helping people find a place of peace and confidence in themselves and their ability to manage their relationships, boundaries, and communication in the context of their lives. Fostering a value for physical and mental well-being and its inherent connection to nature and the outdoors. Connecting with and growing value for green space and interaction with nature / natural spaces.

Wimberley, Texas, United States

Established a new oversight-based position at a 62 bed residential recovery center by troubleshooting responsibilities, creating and implementing new processes, and providing collaborative feedback to management. Developed a group curriculum for co-occuring diagnoses with the clinical treatment team and provided support at a case management level. Led multiple daily group sessions of approximately 16 clients each over varied psychoeducation topics. Collaborated on new facility standards and systems for quality client experience.

Austin, Texas Area

Trained and shadowed 5-6 new drivers per week on average, often in groups. Consistently created a positive and constructive teaching space for trainees. Contributed to increased efficiency of shadowing process by providing feedback on driver experience and app development.

Austin, Texas Area

Third-party neutral creating a bridge between parties in dispute. A mediator will hear both sides of an issue from the disputants and help translate the needs and desires of each side. The goal of a mediator is to aid the parties in reaching a mutually beneficial and workable resolution.

Supported and assisted staff and administration of 7 in daily and special activities. Collaborated on the development, planning, and execution of community events. Improved church’s ability to utilize resources by creating an inventory, systemically tracking work requests and fulfillment, and re-establishing access to various material and digital church resources, including lighting and sound equipment.

Bryan/College Station, Texas Area

Served as a professional role model, aiding patients in learning and understanding recovery program. Maintained a therapeutic milieu and related relevant patient information to treatment team. Demonstrated proficiency in building therapeutic relationships, de-escalation techniques, and situational response, resulting in fewer recorded medical and behavioral incidents on unit compared to average. Earned recognition for fostering a positive environment, garnering consistent praise from patients, colleagues, and supervisors. Played a key role in organizational improvement by advocating for and contributing to the establishment of a new technician position. This initiative not only bolstered unit coverage efficiency but also empowered hospital staff to provide enhanced care for patients.

College Station, Texas

Expectations: To prepare, service, and clean kitchen, bar, and dining areas. Responsibilities included cooking, stocking, bussing, bar backing, and bar tending.Accomplishments: Recognized by business manager and supervisor as a model employee and positive influence on coworkers. Recognized for quality of customer service.

Expectations: To perform office organizational and secretarial roles. To perform other additional tasks at the discretion of the supervisor.Accomplishments: Reorganized and restructured storage, archive, and library resources for more efficient use of space and quicker retrieval.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Texas A&M University Singing Cadets, Apotheosis (Men's A Capella), Vertical Expressions Ballroom

Mediation Certification, Alternative Dispute Resolution

Activities and Societies: Mediation