Daniel Mcphee Email & Phone Number
Who is Daniel Mcphee? Overview
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Daniel Mcphee is listed as Manager CTAC at Zayo Group, a with 1609 employees, based in St Petersburg, Florida, United States. AeroLeads shows a matched LinkedIn profile for Daniel Mcphee.
Daniel Mcphee previously worked as Supervisor, Technical/Account Management at Charter Communications and Senior Client Services Specialist, Technical/Account Management at Charter Communications. Daniel Mcphee holds Bachelor Of Science - Bs, Management Information Systems, Cum Laude from University Of Colorado.
Email format at Zayo Group
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About Daniel Mcphee
As a data-centric, technically savvy fiber optic network manager, I have over 17 years of progressive experience overseeing daily business operations, workflow effectiveness, and process improvement projects to elevate the customer experience. Employing influential communication techniques (written & verbal) I collaborate with cross-functional teams, empower individuals to perform at higher levels, and make qualifiable recommendations to clients, executives, and stakeholders. Seamlessly handles multiple priorities simultaneously completing deliverables on time and within budget. Additional processes and skills of relevance include:- Agile Methods- Contract Administration - Service Level Agreements (SLAs) - Vendor Negotiations - System Automation - Computer/ Wireless Networking- Technical Troubleshooting- Conflict Resolution - Emotional IntelligenceAnalytics software, web technologies, and technical systems: - Tableau - SQL Database - Java - Jira - Microsoft (Word, Excel, PowerPoint, Access, Power BI) - HTML5 - Network Operations - Dynamics CRM- Dreamweaver- PHP- Networking and Telecommunications- WAN/LAN
Daniel Mcphee's current company
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Daniel Mcphee work experience
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Supervisor, Technical/Account Management
Achieved progression to higher levels of responsibility for navigating continuous improvements in technical business applications and leading by example in delivering high-quality solutions. Ensured client success for enterprises and consumers serving as a trusted support adviser during periods of evolving digital transformation in the face of ambiguity.Leverage expertise in technology, business systems support, with Agile and Scrum project methodologies to lead a diverse team of 16 remote and on-site employees to facilitate the customer experience across all channels (portal, mobile application, interactive voice response (IVR), online chat, and customer communications). Handle escalated technical issues ensuring a high level of professional and effective resolution. Conduct root cause analysis to identify, audit, diagnose, troubleshoot, and recommend solutions to NOC and engineering teams. Gather requirements for process designs, system changes, testing, analysis, and KPI reporting.Accountable for end-to-end projects centered on enhancing the customer experience including troubleshooting flow lifecycle, data driven process improvements and troubleshooting network issues. Conduct thousands of interviews for talent acquisition using winning recruitment strategiesIncorporate cloud-based server data from Excel spreadsheets into Tableau and PowerBI using SQL table queries to analyze business information and identify trends to calculate improvements focusing on user experience, behaviors, and targeted demographics.
Senior Client Services Specialist, Technical/Account Management
Honed customer experience, supervisory, troubleshooting, and information systems skills serving as a trusted resource and liaison to clients, functional units, and field technicians. Addressed complex issues involving wireless networks, email servers, internet (speed, latency, packet loss), and VoIP porting & protocols.Handled over 50 inbound calls daily applying active listening and calming phone etiquette to promptly resolve potential conflicts. Averaged overall top 10% performance in department for 2 years in a row.Core Understanding of HTML, DNS, Java, and networking OSI model to effectively resolve issues.
Data Administrator
•Diligently gathered customer information from five dealerships to input into a proprietary database. Generated ongoing reports for the CEO to track vehicle sales and dealership inventory.
Colleagues at Zayo Group
Other employees you can reach at zayo.com. View company contacts for 1609 employees →
Jennifer Kuhns
Colleague at Zayo GroupGlenmoore, Pennsylvania, United States
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Bruk Estephanos
Colleague at Zayo GroupCanada
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Michael Brown
Colleague at Zayo GroupNew York City Metropolitan Area, United States
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Brandyn Baker
Colleague at Zayo GroupBroken Arrow, Oklahoma, United States
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Ben Perry
Colleague at Zayo GroupReading, Pennsylvania, United States
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Janice Roth
Colleague at Zayo GroupTulsa, Oklahoma, United States
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James Bartley
Colleague at Zayo GroupLittleton, Colorado, United States
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Shelly Mills
Colleague at Zayo GroupSpokane, Washington, United States
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William Tapia
Colleague at Zayo GroupMississauga, Ontario, Canada
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Ian Morton (Chrp)
Colleague at Zayo GroupGreater Toronto Area, Canada
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Daniel Mcphee education
Frequently asked questions about Daniel Mcphee
Quick answers generated from the profile data available on this page.
What company does Daniel Mcphee work for?
Daniel Mcphee works for Zayo Group.
What is Daniel Mcphee's role at Zayo Group?
Daniel Mcphee is listed as Manager CTAC at Zayo Group.
Where is Daniel Mcphee based?
Daniel Mcphee is based in St Petersburg, Florida, United States while working with Zayo Group.
What companies has Daniel Mcphee worked for?
Daniel Mcphee has worked for Zayo Group, Charter Communications, and Phil Long Ford.
Who are Daniel Mcphee's colleagues at Zayo Group?
Daniel Mcphee's colleagues at Zayo Group include Jennifer Kuhns, Bruk Estephanos, Michael Brown, Brandyn Baker, and Ben Perry.
How can I contact Daniel Mcphee?
You can use AeroLeads to view verified contact signals for Daniel Mcphee at Zayo Group, including work email, phone, and LinkedIn data when available.
What schools did Daniel Mcphee attend?
Daniel Mcphee holds Bachelor Of Science - Bs, Management Information Systems, Cum Laude from University Of Colorado.
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