Daniel Mee Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Newcastle Under Lyme

• Development and delivery of departmental onboarding, with focus on making sure training is updated to reflect the current business needs.• Liaising with stakeholders to test new features both pre and post launch• Scheduled and ad-hoc checks of Virgin Bet, and Livescore Bet’s websites and app for errors, bugs and quality assurance; thereby maintaining an efficient and enjoyable journey through the product for the customer• Producing reports on queried bets and refunded bets, ensuring action taken is relevant and accurate• Collectively manage daily workload within the team via effective communication and collaboration

• Built an automated daily staffing rota system from scratch, allowing accountability for non-operational daily shrinkage as well as significantly reducing the creation time of the manual iteration. This system received an award in the companies quarterly update.• Created and delivered multiple excel systems throughout the business to maintain secure and collaborative personnel management, including reporting tools to use in monthly departmental updates• Created a tool to assist with chat log analysis so that areas for improvement could be identified • Created and delivered training materials to help colleagues improve skill sets• Entertained and informed online in a live chat room environment. Ensuring a positive, welcoming atmosphere, as well as customer retention for Jackpotjoy via conversation drivers, promotion hosting and room optimisation• Scripted and performed in a variety of live and pre-recorded game shows, broadcast on site

Alton, Staffordshire

• Performed in multiple theatrical shows throughout theme park• Completed daily health and safety documentation, for Health and Safety requirements • Provided a personable and memorable experience to all guests

Govan Road, Fenton, Stoke-On-Trent

• Daily ordering for The Big Trade Counter, ensuring that spend is kept at a minimum without compromising the ability to sell goods• Comprehensive data analysis to create forecasts, identify potential opportunities or threats and track successes or areas for improvement• Meeting with suppliers, both current and prospective, to build or create relationships, develop the company’s business through them and to establish potential new markets• Managing suppliers’ performance through standardised KPI’s; ensuring any suppliers with below average performances are informed and constructive steps taken to help them improve• Aiding in the development, trial and installation of a brand-new electronic purchasing system for the company’s fabrication business• Liaising with IT to further improve the bespoke inventory system

• Day to day administration, management and analysis of a large public sector contract. • Monthly invoicing and reporting for administrated contracts• Creation of monthly voucher payment files for all 690+ UK and ROI stores, worth £300k+ per month• Developed training support literature for UK stores• Helped streamline and standardise the monthly voucher payment system• Created internal training documents for several specialised processes

Millenium House, East Midlands Airport

Inbound Customer Service related activitiesUpselling of targeted products and services

As Level/A Level/Avce, Business Studies, Ict, English Language, Media Studies, Psychology

Gcse, Higher Grade English, Maths, Science, Geography, French