Daniel Mercier Email and Phone Number

• Created, edited and managed content for clients including the United Nations and the Government of Canada.• Developed and implemented websites across multiple CMS, including WordPress, Joomla, Concrete5 and CQ5.• Communicated with clients to ascertain and implement project requirements and ensure satisfaction.• Edited multiple large technical reports on demanding deadlines.• Provided estimates and projections for site and feature development.

• Owned and maintained testing database and documentation for Nikon Metrology’s Surveyor software.• Authored multiple hardware and software user manuals from conceptual stage to final publication – responsible for all aspects of writing, photography, editing and layout.• Interviewed and collaborated with engineering and operations staff for research material to be used in internal and external technical documentation.• Streamlined and upgraded software department’s IT and testing infrastructure – reduced average length of comprehensive software testing by 30%.

• Taught English grammar and communication skills to students of all ages and ability levels.• Developed course materials for use in the English programs of several high schools.• Commended by prefectural curriculum planners for unique implementations of computer and AV materials in classroom activities.• Provided hands-on training to staff and students in the use of project-related software.• Served as a bilingual team leader and cultural ambassador at international exchange events.

• Implemented numerous testing suites, including leading the development of a graphics format compatibility suite.• Performed extensive hardware troubleshooting and support for Windows 98, 2000 and XP.• Collaborated with both the quality assurance team and developers to identify and analyze software deficiencies.

• Authored testing suites to ensure multilingual compatibility of flagship corporate document indexing software "LiveLink". • Collaborated with local and international team members in translating "LiveLink" into French.• Provided advice for new feature implementations during product development meetings.