Daniel Miller Email & Phone Number

Germantown, Maryland, United States

Assist with issues escalated from Tier Two support (including VIP Support), validate/edit standards of operational procedures, push software, and patches through SCCM, Run repairs on applications (I.E. Microsoft Office apps), trouble shoot Microsoft Teams issues, Trouble shoot issues with VPN connectivity issues (network connectivity, Share drive access) Trouble shooting various Hard drive issues (hard drive filling up to fast,) Creating/prepping bootable flash drives for imaging (loading the current image, after partitioning the flash drive.) Patching/updating jump servers using a Post Administration Tool or PAT Adding computers in Active Directory, configuring static IP, running PowerShell/ command prompt script such as: IPconfig, IPconfig /all, GPUpdate /force, Netstat, CMDTrace, Diskpart.

United States

Patching machines from IAVA scan reports for various software vulnerabilities through SCCM, patching all machines for NETCOM, using patches provided by either Microsoft or from the DISA patch repository. Updates drivers for intel Wi-Fi adapters, troubleshoots various VPN issues including replacing the VPN profile. Use of SCCM to push essential software to machines for updates, knowledge of PowerShell scripting. Assist with issues escalated from the help desk including VIP supportImaging Computers VIA PXE Boot, Updating the BIOS, if needed Side Loading driver packages during the PXE Boot task sequence. Remoting into machines to resolve issues such as installing software, running Microsoft repairs, running KB updates to remove computers from quarantine. Adding computers in Active Directory, configuring static IP, running PowerShell/ command prompt script such as: IPconfig, IPconfig /all, GPUpdate /force, Netstat, CMDTrace, Diskpart.

United States

Sub contractor to TelesisPatched machines from IAVA scan reports for various software vulnerabilities through SCCM, patched 33 machines for NETCOM, used patches provided by either Microsoft or from the DISA patch repository. Updated drivers for intel Wi-Fi adapters, troubleshot various VPN issues including replacing the VPN profile. Used SCCM to push essential software to machines for updates, resolved network connectivity issues. Assist with issues escalated from the help desk including VIP supportImaged Computers VIA PXE Boot and updated the BIOS if needed Side Loading driver packages during the PXE Boot task sequence. Would remote into machines to resolve issues such as installing software, running Microsoft repairs, running KB updates to remove computers from quarantine. Added computers in Active Directory, configured static IP, would run PowerShell/command prompt scripts such as: IPconfig, IPconfig /all, GPUpdate /force, Netstat, CMDTrace, Diskpart.

United States

Desktop support/System Administrator Tier 2 Nov 2018-June 2019Assisted end users (including VIP support) with troubleshooting all PC issues both over the phone and in person. Troubleshot printer issues (Printer off the network, Printer rollers), added computers back onto the domain through Active Directory or resetting the NIC card or replacing the NIC card. Troubleshot application issues with Outlook and setting up conference rooms for events.Assisted asset management with inventory of all known assets for the State Department in the Harry S Truman building in D.C. Windows 10 Migration Tier 2 June 2018- Nov 2018Migrated machines from Windows 7 to Windows 10 initially through hard drive swaps and then through SCCM. Assisted end users with setting up their profiles on their Windows 10 OS, swapped hard drives and pushed applications missing from end user profiles to workstations, brought computers back on to the domain. Tier 1.5 IT Help Desk (Initially a full-time role during the week and then switched to a part-time role on the weekends) April 2016- Feb 2019Created tickets and routing, updating users account information, unlocking end users accounts, password resets, performed Group Policy Updates, mapped shared drives and printer drives, troubleshot Outlook, created, and recreated PST files and archived emails. Used Active Directory, Command Prompt, Outlook, Remedy

United States

United States

Created and routed tickets which included minor triage/troubleshooting. Used SolarWinds to monitor status of Remedy. Used Active Directory to unlock users accounts for annual Cyber Security training for New York National Guard. Unlocked end user accounts for National Guard University.

United States

Sub Contractor to DMICreated tickets and routing, updated end users account info, unlocked end user accounts, performed password resets, performed Group Policy Updates, mapped shared drives and printer drives, troubleshot Outlook, created, and recreated PST files and archived emails. Used Active Directory, Command Prompt, Outlook, Remedy