Daniel Milner Email & Phone Number

Colchester, United Kingdom

I have only recently begun the next chapter of my career with Rio IT. I hope to build on the knowledge and skills I have picked up over the last few years of working internal support roles to better myself as a person and progress my career into the next stage.I will return in a few months to update this section with my regular duties and roles at Rio IT Ltd.

Colchester, United Kingdom

Building on my previous role at Care UK as a Senior IT analyst this position bought about new opportunities and exposure to the critical systems that keep Care UK's IT systems operational.The list below is not exhaustive of my roles and duties in this position, as due to business requirements I was required to continue to perform roles and duties I carried out in the previous role. • Daily routine checks of server backup and performing necessary tasks to remediate any errors to avoid data loss and ensure data integrity• Checking and monitoring of system health logs and taking any necessary action to resolve incidents and problems before they evolve into something more serious• Taking part in the out of hours rota• The provisioning and configuration of Windows servers for the business (including the configuration of Integrated Lights Out systems on HPE equipment)• Taking a more senior position on projects to further better the company in regards to IT systems and solutions• Rolling out a Robocopy backup solution for critical isolated equipment• Involvement with the early stages of planning for Windows 10 roll-out and lifecycle implementationMy time in this position was short. Following some personal differences and a desire to progress further I began to look for new opportunities in this period.

Colchester, United Kingdom

• Working as part of an escalation and technical support team for Care UK’s internal IT department• Providing technical advice and support to first line service desk analysts who are recieving time critical phone calls and emails• Answering incoming telephone calls and responding to emails in a professional and timely manner• Implementing and exercising incident management skills gained through ITIL foundation training provided by the company, to ensure incidents are resolved within SLA• Becoming an integrated member of the Change Advisory Board with duties such as placing change requests, providing feedback on schedule changes and undertaking the tasks outlined in the request documents• Assisting with problem management within the company in the scope of IT – reporting, testing and liaising with those affected• Core member of the major incident team with duties such as conducting the service desk through a major incident, issuing communications to the business and assisting with the resolution of the incident in a timely and efficient manner• Involved with new IT projects including introducing new software solutions, new security policies and development of new processes within the service desk environment• Helping enforce IT security policies within the business, as well as providing advice to end users to help them ensure policies are met• A key member in the introduction of a digital based web forms solution to make existing service desk and service request processes easier for end users and more efficient to process for the service desk.• Sharing of knowledge and troubleshooting skills to new team members, by means of one-to-one training and creation of documentation

Colchester, United Kingdom

Working as part of a centralized service desk providing technical support (via telephone, email and visitation) to Care UK's sites and members of staff. Support role included software and hardware troubleshooting, Cisco IP telephony management, Active Directory administration, Exchange administration (via Powershell) and security policy enforcement.

Chelmsford, United Kingdom

Working as part of a IT service delivery team to provide technical support to both in-house and remote staff members. Role included computer hardware and software troubleshooting, Mitel IP telephony administration, creation of systems and process documentation, system reports analysis and regular administration tasks surrounding critical system maintenance and data integrity.

Chelmsford, United Kingdom

• Provide IT support to the company user base in Chelmsford (desk side support), Krakow, Detroit, Melbourne and home users (Remote support)• Document new and existing system processes• Maintain hardware asset lists and software license databases• Generate monthly reports in regards to network security• Complete assigned work and manage personal work queue to meet SLA deadlines• Perform administration tasks on the company network (for example Microsoft Active Directory Services, McAfee ePolicy Orchestrator)• Daily system checks including backup log checks and system status checks• Respond to system monitoring alerts, in accordance to SLA• Provide telephone support• Installation of approved software• Installation and setup of PCs, Laptops and Smartphones to company standards

Chelmsford, United Kingdom

Working as part of a City and Guilds IT Professional competence apprenticeship. Role focused mainly around computer hardware repair services to the general public and maintenance of company computer workstations. Role later included assisting a tutor by providing and creating training materials to be used by students.

Colchester, United Kingdom

Working as part of a small seasonal gift team for Christmas 2010 at the Colchester store. Role included stock maintenance, display creation, cashier and assisting customers with queries.

Higher Education, Advanced Subsidiary (As)

Activities and Societies: Cisco CCNA Study Group (2010 only)September 2010 to December 2011 Final AS grades: Applied Business Studies - C.

Vocational Education / Apprenticeship, It Professional, Level 2

Activities and Societies: Teaching and activities assistant (DB Training only)(Previously known as DB Training) Delays in training.

Secondary School

February 2006 to June 2010 Final GCSE grades: English Language - A English Literature - B Mathematics - C Science (combined) - B.

Secondary School, English Cirriculum

September 2005 to February 2006.