Killian Kane Email & Phone Number

Colchester, England, United Kingdom

Terrible place to work. Constantly humiliated Infront of colleagues (yet they were happy and all wanted a copy of the work I had done). I disclosed my ASD on a Friday afternoon. They then extended my probation period from 3 months to 6 months and then asked me to leave on Monday morning. "It's okay because we're not firing you, we can just say you didn't pass your probation period."

Supporting Camden staff via telephone, email and instant messaging in a service desk environment.Occasional support of users with software and hardware faults in person.Supporting computers running Windows XP, 7, Office 2010, Lync 2013 and various othersoftware packages.Supporting Camden provided mobile devices and email synchronisation software.Logging all incoming calls and issues whilst abiding to the agreed SLA’s, resolving them or escalating to a more appropriate team if necessary.Determining the nature of faults and the steps required to rectify them.Maintaining / Updating Active Directory Computer, User, and Security Groups as required.Using remote software and tools such as Dameware / SMB / WMI / SCCM / AD:DS to assist with providing fault diagnosis and resolution.

Supporting 2000+ users via telephone, email and in person in a helpdesk environment, using Windows 7 & Office 2010, Microsoft Surface RT, Android 4.0+ and various other software packages. Logging all incoming calls, and resolving them whilst abiding to the agreed SLA’s.Writing progress and statistical reports for supervisors and managers.Determining the nature of faults and the steps required to rectify them.Assisting with new user administration and configuration.Resolving software and hardware issues, prioritising students learning.

Edexcel Btec Level 3 National Diploma, Professional Competence For It And Telecoms Professionals (Qcf), Pass

Edexcel Btec Level 3 National Diploma, Electrical And Electronic Engineering, Ppp