• Handled customer inquiries and orders via phone and website.• Managed stock taking, warehouse inventory, and order fulfillment.• Used Sage Accounts and Magento systems to ensure account accuracy and smooth order processing.

• Picked and processed customer orders on the shop floor.• Assisted customers with any issues or queries during order fulfillment.

• Managed staff recruitment, training, and scheduling to ensure smooth daily operations.• Led internal management training programs and enforced health and safety compliance.• Handled financial operations, including banking, payroll, and stock inventory management.• Conducted sales forecasting and adhered to labour targets while improving Profit & Loss figures.• Ensured high levels of customer service both in-store and through the drive-thru, even during the COVID-19 pandemic.• Dealt with customer complaints professionally and supported junior management with conflict resolution.