Daniel Mizer Email & Phone Number

Walton, Ky, Us

Los Angeles, California, United States

Cincinnati, Oh

-Served as Project Manager and primary client liaison for multiple concurrent software implementation projects, server migrations, and software upgrades.-Achieved project success by providing the highest level of customer service, positive leadership of project teams, and effective communication with stakeholders and sponsors.-Conducted analysis of clients’ business needs to optimize software configuration and provide maximum efficiency in meeting project deliverables and ensure customer satisfaction. -Provided remote and on site training to client end users and IT resources to ensure positive adoption and smooth transition to new software platform.-Served as a senior technical resource and Team Leader for Customer Support Department personnel. -Mentored project team resources and provided additional assistance to support technicians as needed.-Proactively engaged with support personnel and clients to conduct issue management and ensure continual customer satisfaction and timely resolution.-Served on multiple internal committees focused on improving customer satisfaction and product awareness.

Cincinnati, Oh

Transferred to position when previous employer was acquired by the Health Alliance.• Provided technical support for clients using utilizing IDX and other applications supported by the IMS division.• Performed daily production tasks to ensure insurance claims and patient statements were processed in a timely fashion.• Provided interim technical support for the University of Family Physicians, Inc clinical offices until their technical infrastructure to the Health Alliance network was completed.