As an Analyst, I interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties. related to the Customer Care function. The Analyst maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. Duties include order entry, problem solving and interaction with other Berry Representatives. Continually evaluates policies and procedures to determine new improved and streamlined approaches to better serve customers' needs.RESPONSIBILTIES:Receives, processes, inputs and monitors customers web based, email and or faxed orders from receipt to invoicing while screening information for accuracy and completeness; prepares and forwards preliminary paperwork for special production orders.Partner with sales and manufacturing to analyze customer requirements to develop and maintain customer-specific products.Serve as an order entry person, contacts customer and or sales representative promptly with resolution to problems and or alternatives; manage customer releases and ensure delivery dates are met.Maintains a professional relationship with internal and external departments for order completion.Proactively manages customers finished goods inventory levels.Prepares and forwards preliminary paperwork for special production orders.Promotes a strong work ethic and displays a team player mentality.Knowledgeable of product line, delivery times, and procedures.Performs special projects as assigned by Department Manager.Proficient in Microsoft ExcelAbility to communicate clearly and professionally, both verbally and in writing.EDI experienceTyping 50-60 wpm; ability to use general office equipment Strong decision making and analytical skills.Detail oriented, strong organizational and communication/listening skills.Ability to maintain professionalism under stress.

▫ Exceeded annual sales goals by creating strong connections to customers, responsible for 80-85% of total department sales bringing in nearly $200K in revenue. ▫ Continually received high marks in customer satisfaction surveys by providing personalized support. Selected to serve as key contact person for clients based on excellent interpersonal skills. ▫ Expertly used Salesforce to document issues and solutions for all participant inquiries in order to capitalize on potential sales and track progress. ▫ Quickly learned and gained expert knowledge of all client programs at in order to provide efficient and thorough problem resolution.

▫ Selected to serve as point person for account management queries in Salesforce for both internal and external clients based on superior technical skills.▫ Routinely performed change orders, operations planning, and implemented client and company strategies to fulfill SLA’s and exceed customer expectations.▫ Solved errors and investigated the root-cause analysis on a 24/7 basis. ▫ Took the initiative to forecast expenses and monitor inventory for Fortune 500 clients, leading to reduced client expenditures in billing and mailing.

▫ Utilized the SAP system to investigate agent issues. ▫ Professionally and efficiently responded to business inquiries to support growth and development. ▫ Provided technical support, underwriting assistance, and served as local SME on status, policies, and processing.

▫ Utilized Oracle to facilitate response to client inquiries, changes, requirements & special requests.▫ Worked with clients to forecast accurate inventory and shipment plans to meet and exceed expectations. ▫ Collaborated with cross-functional teams to implement new products into PGI system.