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Daniel Moura Da Silva Do Val is listed as Operation Manager at Vermont XCenter, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Daniel Moura Da Silva Do Val.
Daniel Moura Da Silva Do Val previously worked as Operations Manager at Vermont Xcenter and BPO Coordinator at Indra Company. Daniel Moura Da Silva Do Val holds Master Of Business Administration - Mba, Gestão Empresarial from Fundação Getulio Vargas.
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Dedicated my life to family and work, I've been married for 12 years and I'm father of Nicolas and Giovanna. I've been working in the customer service area for the last 20 years with major players in the global and regional market, leading high-performance teams with great sensitivity and humanization. I bet on continuous development and make transparency and ethics essential tools for motivating and inspiring leadership. Focused on deliveries with excellence, organization and quality, I have excellent communication skills and the ability to perform complex tasks with efficiency and operational assertiveness. Strong performance in solving problems with agility of response and great ability to make decisions.- Leadership of teams developing and directing using mentoring as a practice.- Management, monitoring and control of operational financial health, analyzing and planning the delivery of results and contractual KPIs.- Internal and external relationship with customers and support areas.- Conducting and monitoring as a stakeholder of 20 projects, reporting results, risks and opportunities to the Board, Clients, Shareholders and C-Levels.- Construction and presentation of strategic plans and business opportunities, as well as action in the reduction of Churn Rate.- Up-selling and cross-selling practices contributing to the company's business margins and focused on business opportunities of clients .- Presentation of results and participation in commercial negotiations such as RFP.- Implementation of Agile methodology and acting as Scrum Master of the project and use of Planner framework (Microsoft)- Office package domain (Word, Excel, Outlook, PowerPoint, Teams and etc.), knowledge in workforce tools (Avaya CMS), telephone systems (55PBX), current CRM (Salesforce, Zendesk and Hubspot) among other platforms for omnichannel service.
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São Paulo, Brazil
Working with several customers in omnichannel mode, I lead and support coordination teams with strategies to deliver satisfaction levels and contracted SLA's. With well-defined strategic plans and encouraging a human and transparent relationship for the entire chain of employees, I help in structuring teams with training and tools, developing teams with.
São Paulo, Brazil
Acting in 4 projects throughout the trajectory, I was responsible for leading teams of supervisors, developing and implementing improvement strategies aimed at the continuous growth of the team and coordinated area. Promotion of a collaborative environment and application of technical and behavioral training in order to develop the team. Acting with the.
São Paulo, Brazil
Monitoring teams of supervisors, supporting team structuring processes, carrying out tasks, developing strategies for achieve results and SLA's contracted by the client and promoting a spirit of collaboration among the team. Participation in management meetings to align performance with customers and support areas.
São Paulo, Brasil
Monitoring teams of agents and employees measuring KPI's and operational SLA's such as ABS, Adherence, Turnover and TMA, customer satisfaction levels (NPS), quality of service and performance in the development of strategies for team development as well as improvements in training materials and recycling. Participation in management meetings to align.
São Paulo, Brazil
Acting on a portfolio of customers in the premium motorcycle business, selling advertising space on the sales site. Service to dealers, shopkeepers and performance in large, medium and small events. Acting in retail portfolio providing support to contracted products as well as on-site visits to expose new business modalities for the company.
São Paulo, Brazil
Acting in a portfolio of customers in the food and inputs sector for premium restaurants and snack bars. I work in the implementation and provision of advice to small businessmen who were interested in purchasing franchises in malls and large centers and supplying equipment and structure for the start of business. Consolidated orders from the company's Key.
São Paulo, Brazil
Acompanhamento de times de agentes e colaboradores medindo KPI's e SLA's operacionais como ABS, Aderência, Turnover e TMA, níveis de satisfação do cliente (NPS), qualidade de atendimento e atuação no desenvolvimento de estratégias para desenvolvimento das equipes bem como melhorias em materiais de treinamentos e reciclagens. Participação em reuniões.
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Daniel Moura Da Silva Do Val works for Vermont XCenter.
Daniel Moura Da Silva Do Val is listed as Operation Manager at Vermont XCenter.
Daniel Moura Da Silva Do Val is based in São Paulo, São Paulo, Brazil while working with Vermont XCenter.
Daniel Moura Da Silva Do Val has worked for Vermont Xcenter, Indra Company, Atento Brasil, Atento Brasil S.A., and Moto.Com.Br Editora Comercio E Informatica Ltda.
You can use AeroLeads to view verified contact signals for Daniel Moura Da Silva Do Val at Vermont XCenter, including work email, phone, and LinkedIn data when available.
Daniel Moura Da Silva Do Val holds Master Of Business Administration - Mba, Gestão Empresarial from Fundação Getulio Vargas.
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