• Presented with the Playboy Club London’s Continuous Improvement award for 2018• Chosen as a “Key opinion leader” within the company to attend workshops designed to improve customer service and have a voice for the front of house team• Chosen to be the interim bar manager for three months during a period of change, despite being the newest member of the supervisor team• Deal with extremely high value customers and A list celebrities/ sports stars on a daily basis• Cross trained as a comis, runner, waiter and head waiter in a 5* restaurant and worked shifts in each position to increase my skillset• Reinvigorated waitress training by implementing a new induction plan and twelve-week training pack which saw improvements in both customer satisfaction scores and staff retainment• Instigated a complete overhaul of cellar management by moving the cellar’s location and re-organising the stock so that it was easier to find• Improved stock taking scores by organising par levels within the cellar for easy delivery orders and re-ordered the electronic database so that it matched the cellar. This made stock takes easier, less liable to mistakes and knocked a total of six hours off each count. I also conduct the stock takes myself.• Managed the bar and floor for most major events; duties included bar and waitress motivation/management, overseeing bottle service, dealing with complaints, making till amendments and cashing up• Proficient at making Mayfair standard cocktails for large groups of customers.

• Completed nine month probation period, ending the final sales quarter with nine hit targets out of nine• Subsequently promoted to specialized Indian Ocean and Middle East sales agent.• Visited high value hotels around the World and assessed them for the company in order to train other staff• Received half a dozen personalized certificates for customer service, directly from the customer• Experience of working varying shift patterns during normal and unsociable working hours• Over-the-phone sales and customer service experience• Extensive geographical knowledge• Experience of selling and amending high value bookings• Exposed to high pressure and tense scenarios that required empathy and discretion, particularly when changing or cancelling an important booking• Required to contact hotels directly to find out various information and rules surrounding their products• Amadeus (Pegasus) trained.