Team Leader for the technical service desk. I work on high priority and escalation tickets. I assist in training new starters and developing the individual engineer's abilities to further increase the effectiveness of the team.I run 1st stage interviews for potential new employees and run weekly meetings to show the team priorities, reports and stats on the previous week and our targets for the next week.

Dental Software support, Web based and over the phone assistance with Dental software Exact and Dentally.

First line helpdesk technician with onsite experience.

My Role covers many areas as I am flexible to assist different departments.I assist in creation and operating of spreadsheets and forms for Purchasing and inventory management.I assist with PC problems throughout the company including PC setup, Troubleshooting and hardware replacement.I have some knowledge of AUTOCAD that I have learnt independently since joining Bee-Equipment to send designs of products to manufacturers. I oversee the design and creation of Barcodes and the associated labels for products for the POS team, as well as managing and training staff on the POS system on iPads.I assist our web designer with website management including adjusting stock levels, creating/ removing new listings and taking new product photographs and editing for the web with Photoshop.I assist in the warehouse during busy periods for picking & packing as well as joining the POS team when needed to greet and assist walk-in customers.

Managing the bar staff, delegating tasks throughout the day, Working on the bar, serving drinks, taking orders,, serving food and clearing the floor.As a team leader is was my responsibility to deal with customer queries and complaints, deal with unnacceptable behaviour, call relevant authorities.