Daniel Muller Email & Phone Number

Cape Town Area, South Africa

Technologies used: IVANTI Service ManagerMicrosoft SQL 2012Microsoft Office 2010 & 365Responsibilities:Operational support on IVANTI Service Manager:- General user support on IVANTI Service Manager- Assisting IVANTI users with any general queries.SQL Reporting:- Monthly reporting done via SQL script in Microsoft Excel- ADHOC reporting via SQL script in Microsoft ExcelIVANTI Service Manager development and maintenance includes:- Form… Show more Technologies used: IVANTI Service ManagerMicrosoft SQL 2012Microsoft Office 2010 & 365Responsibilities:Operational support on IVANTI Service Manager:- General user support on IVANTI Service Manager- Assisting IVANTI users with any general queries.SQL Reporting:- Monthly reporting done via SQL script in Microsoft Excel- ADHOC reporting via SQL script in Microsoft ExcelIVANTI Service Manager development and maintenance includes:- Form design development- HTML notification development- Saved search and dashboard development- Database restores of non production environments- Research, development and testing new solutions- General maintenance, e.g. user and team maintenance, category maintenance.- Creating test cases for UAT on new solutions- Creating user guides on new solutions- Working with IVANTI vendor to develop new solutions- Maintaining non-production environments Show less

Cape Town

Job roles:Testing software compliance, packaging and deploying software via SMS 2003.User and workstation management using Active Directory.User and workstation management/maintenance in Symantec Endpoint Protection Server.Deploying Sophos data encryption to laptop users and user/workstation management on Sophos server.Driver update to OSD images.Updating current software and plugin versions into the environment.Running custom hardware/software SQL queries for… Show more Job roles:Testing software compliance, packaging and deploying software via SMS 2003.User and workstation management using Active Directory.User and workstation management/maintenance in Symantec Endpoint Protection Server.Deploying Sophos data encryption to laptop users and user/workstation management on Sophos server.Driver update to OSD images.Updating current software and plugin versions into the environment.Running custom hardware/software SQL queries for workstations in the environment.Remote application support.Technologies Used:Citrix AppDNAMicrosoft SCCM 2012Microsoft SMS 2003Microsoft Active DirectoryMicrosoft Server 2003, Windows XP, Windows 7, Windows 8.Symantec Endpoint ProtectionVMWare WorkstationSophos Data EncryptionWise Package StudioAppdeploy Repackage Dell Optiplex & HP Elite workstations. Show less

Cape Town Area, South Africa

Apple Mac hardware and software support.VIP Support, hardware and software.Technologies Used:Apple OS XApple iOSMicrosoft Windows 7,8,10Microsoft Active DirectoryMicrosoft SCCM 2012Microsoft SQL Management Studio 2008 & 2012.Sophos Data EncryptionSymantec Endpoint Protectionvmware AirwatchGoogle Android

Cape Town

Job Roles:Hardware and software support to head office users.Synchronizing mobile devices over the air.Remote application support.Technologies Used:Microsoft Windows XP and Office PackagesApple OS X Dell Optiplex Workstations and Latitude LaptopsCanon PrintersBlackberry and Nokia mobile devices

Midrand

Job Roles:Hardware and software support in company environment.Network support, installing/fault finding network points.Printer support.Technologies Used:Microsoft Windows 2000 & XPRicoh PrintersIP phonesHP switchesNokia, Sony Ericsson, Sagem, Motorola technicians applications.

Pretoria Area, South Africa

Job Roles:Remote support for point of sale software to Telkom stores.Application testing.Technologies Used:Microsoft Windows XP, 2000.Microsoft Active Directory.HRK Point Of Sale software.SAP.HP & Dell Workstations.

Matric

N2 Light Current

Radio Theory Mathematics Logic Systems Electronics

N1 Light Current

Radio Theory Mathematics Logic Systems Electronics

Education record