• 15+ IT Professional, expert in wide variety of field applications who provides top-notch service, sets high standards and exceeds expectations. • Flexible, able of rapid problem solving as well as diligent and detailed project management. • Versatile, outbound customer focused as well as inbound company goals achiever.• Team player with excellent communication and good listener; leverages technical, business and financial acumen to communicate effectively with upper management, client executives (inbound & outbound) and their respective teams.• Continuous improver who quickly grasps and leverages new concepts and technical skills.• Committed to usage of best practices, standards and methodologies proven to reliably lead to desired results, such as: ITIL, Heavyweight (Waterfall) and Lightweight (AGILE, SCRUM) methodologies, Lean Manufacturing, etc. • Experience in collaborating with globally distributed teams throughout the following countries: Mexico, USA, India, Pakistan, Netherlands, Austria, Costa Rica and Bolivia.