Daniel Müller Email & Phone Number

Ketsch, Bw, De

Sankt Leon-Rot, Baden-Württemberg

Asset & Configuration Management lead of SAP'S internal CMDB and leading various integration projects for the CMDB to ensure a common representation of the IT infrastructure, which the entire organization can leverage and rely upon.For continuous improvement of SAP's Asset & Configuration, I am performing analysis of the current architecture, creating new Asset & Configuration concepts & solutions in close collaboration with technical architects / experts and consulting / reporting to… Show more Asset & Configuration Management lead of SAP'S internal CMDB and leading various integration projects for the CMDB to ensure a common representation of the IT infrastructure, which the entire organization can leverage and rely upon.For continuous improvement of SAP's Asset & Configuration, I am performing analysis of the current architecture, creating new Asset & Configuration concepts & solutions in close collaboration with technical architects / experts and consulting / reporting to business teams & upper management (board level) for IT Asset & Configuration and IT Operation Management related topics .Following key topics are under my responsibility:Purpose and order clarification, analysis of the project environment, conception and planning of the project and the work packages, resource planning, effort estimation, cost calculation and monitoring, quality assurance, risk management Show less

Mannheim, Baden-Württemberg

As Expert Business Process Management in Roche Diabetes Care, I supported the Complaint Handling Process for the medical devices of Diabetes Care. With this role, I could get many expierences how a business department is working and how the business department has to interact with the global IT.I had following main focus topics:- Consulting for complaint handling-relevant IT systems- Change requestor working closely with globale IT - main focus data quality (especially with… Show more As Expert Business Process Management in Roche Diabetes Care, I supported the Complaint Handling Process for the medical devices of Diabetes Care. With this role, I could get many expierences how a business department is working and how the business department has to interact with the global IT.I had following main focus topics:- Consulting for complaint handling-relevant IT systems- Change requestor working closely with globale IT - main focus data quality (especially with validated IT processes and systems)- Ensuring IT technical optimization and finding solutions for relevant IT systems, processes and applications- Coordination with internal and external IT support organizations for change, incident & problem management- Problem analysis Show less

Mannheim, Baden-Württemberg

Due to a reorganization, the IT departments of the global IT were divided in new teams with new responsibilities. I was assigned to the new Business Critical Solution team. My new focus topic was to create a resiliency framework for the global IT. With this resiliency framework, the maturity level of business-critical IT systems could be identified and improvement activities could be planned.

Mannheim, Baden-Württemberg

From July 2014 to December 2015, I could perform the role IT Service Continuity Manager (IT Opportunity program in Roche). We (ITSCM Team) developed a global ITSCM framework & a global Disaster & Recovery test strategy. Several Disaster & Recovery Tests were performed. Additionally, I perfomed Business Continuity Analysis with business partners to identfify business crtitical systems in Roche.

Mannheim, Baden-Württemberg

Leading the global introduction of the new SAP HANA technology in the area of ​​hardware and operating system. I created corresponding technical & IT Service Management related processes, concepts and documentation. Together with my counterpart from Database (HANA) side, we organized & performed trainings and workshops for knowledge transfers and worked together with the vendor HPE to established this new technology as standard solution for Roche.

Mannheim, Baden-Württemberg

I worked as AIX Specialist in global IT to mange all AIX servers with the AIX team. My main tasks were:- Coordination of work and update strategies in the global area with direct contact to customers, Service managers and other departments- Creation and updating of QM and process documentation- Development of internal IT concepts for AIX server operation, e.g. Disaster recovery- Responsible for QM and audits- Administration of the AIX serversAdditionally, I was… Show more I worked as AIX Specialist in global IT to mange all AIX servers with the AIX team. My main tasks were:- Coordination of work and update strategies in the global area with direct contact to customers, Service managers and other departments- Creation and updating of QM and process documentation- Development of internal IT concepts for AIX server operation, e.g. Disaster recovery- Responsible for QM and audits- Administration of the AIX serversAdditionally, I was responsible for all IT Service Management processes (ITIL) of the department Show less

Mannheim, Baden-Württemberg

dual study @ Roche & Duale Hochschule Baden-Württemberg