Responsibilities were to manage service and product delivery products for the automotive industry. Additionally, it was to consult on standardising product delivery processes for the company's new product business model, and bring the company inline with industry standards.Assessment of the skills and abilities of others, assessing the existing service models and adapting them into a new scalable product delivery function. I mapped new requirements for new product teams, de-risked the impact of change, and executed software product and service delivery for the company’s first customer product contract..A key feature of the role was the initiation and management of engineering teams to deliver consultancy services, product releases, installation services and training programmes. I managed service and product delivery dependencies to clear the path for customer engagements, while ensuring senior stakeholders were having the right conversations.

Innovative 3D visualisation services company focused on developing digital twins and immersive training environments for the engineering industry. Our mission was to improve skills and knowledge retention for hazardous and simulated scenarios.Key responsibilities:- Executed the company start up covering the legal requirements, operational tools and processes, drafting the business plan, designed the corporate branding, defined the company messaging and sales materials.- Developed the company's business strategy and processes for scalable service offerings. - Planned the user journey, look and feel of our flagship product, from conception to development.- Defined and executed the strategy for community engagement.- Managed partnership and affiliation engagement.- Conducted market research to identify opportunities and guide product production.

The professional services department offered a range of services from 2 week training to 12 month custom configuration enterprise projects. It was my job to ensure all projects, were managed from start to finish to ensure the teams were well utilised and the customers had beneficial outcomes.My focus was:- Ensuring teams met an 80% utilisation target.- Managing, scheduling and resourcing a portfolio of overlapping projects, while avoiding keeping customers waiting.- Resolving internal and customer stakeholder requirements coming from Sales, R&D, Customer Success, Professional Service and Engineering department leads.- Standardising the customer journey process for different types of projects, and onboarding sales teams.- Supporting sales cycles to build customer confidence and help with pre planning.- Mapping team skills and lining up availability to ensure the best utilisation of people for various stages of projects.- Initiating and planning complex training, content creation, consultancy and enterprise role out projects as part of the service team.- Recording and linking internal and external stakeholders requirements to tasks and mapping any dependencies to project stages.- Ensuring all dependencies, and risks were planned well in advance of work commencing.- Building good communication process for team leads, internal departments and customer stakeholders.- Scheduling benefit realisation planning as part of projects to reduce time between delivery and customer usage.- Identifying the correct mix of Agile and Waterfall models for individual projects.- Building 360 degree feedback processes to ensure clients were receiving the right value.

The role was to oversee a feasibility study on comparative 3D visualisation technologies to enable the organisation to derisk an investment into a viable solution for shop floor engineering and marketing simulations.

The role was to manage outsourced facial animation development teams for AAA games due for release on PlayStation 4 and Xbox 360.Key responsibilities:- Managed production pipeline teams- Maintained customer-focused communication with international clients throughout the development lifecycle.- Critically analysed facial rigs - Performed animation tests- Liaised with client rigging departments to find solutions for the best animation process, to win project contract bids with major game developers.- Created smooth pipelines for client contracts and teams.- Spearheaded the delivery of the following titles: Until Dawn (PS4), The Order 1886(PS4, XBoxOne), Grey Goo (PS4, XBoxOne), The Evolution Man (Feature Film), Ryse: Son of Rome (XBoxOne), Halo 4 (Xbox360), Lost Planet 3 (PS3, Xbox360), Killzone: Mercenary (PS Vita), Lego City Undercover (Wii U), The Amazing Spiderman (PS3, Wii U, PS Vita), and Saints Row 3 (PS3, XBox360).