Dan Smith Email & Phone Number

Brisbane, Australia

• 01/03/19 - present01/12/2014 - 01/03/2017Key Responsibilities:
• Investigated and resolved escalated customer complaints from internal and external stakeholders (MPs, Media, etc.) increasing local strategic NPS.
• Established relationships with internal business units to be able to help resolve escalated issues
• Supported local marketing opportunities and planned community events e.g. sports affinity, field days, town by town.
• Attended stakeholder meetings to represent… Show more 01/03/19 - present01/12/2014 - 01/03/2017Key Responsibilities:
• Attended stakeholder meetings to represent Telstra with Area General Manager, e.g. Meetings with Federal MP to provide update on local infrastructure.

Brisbane, Australia

• Key Achievements:
• Successfully delivered on all scheduled events nationally across all assets
• Became the source of truth/point of contact for any asset movements within Telstra
• Streamlined formal communications for both internal and external stakeholders and also simplifying the delivery of key messages
• Maintained data accuracy in all documentation and communications, as there is no room for error due to the costs associated
• Managed the bookkeeping of all assets through… Show more Key Achievements:

Brisbane, Australia

• 01/03/2017 – 01/11/2018Key Achievements:
• Represented Telstra QLD in cross regional/business unit forums to implement new business strategies, processes or products in to the retail channel.
• Provided reporting & high level analytics on key initiatives as required by the business, which lead to improved business efficiency, processes and customer experience in Telstra QLD stores.
• Increased employee engagement through retail channels, which delivered improved employee… Show more 01/03/2017 – 01/11/2018Key Achievements:
• Increased employee engagement through retail channels, which delivered improved employee advocacy.
• Delivered financial targets for QLD region by reducing credit spend in front-line stores by $1.2M FY18 from FY17.

Brisbane, Australia

• Key Responsibilities:
• Investigated and resolved escalated customer complaints from internal and external stakeholders (MPs, Media, etc.) increasing local strategic NPS.
• Established relationships with internal business units to be able to help resolve escalated issues
• Supported local marketing opportunities and planned community events e.g. sports affinity, field days, town by town.
• Attended stakeholder meetings to represent Telstra with Area General Manager, e.g. Meetings… Show more Key Responsibilities:
• Attended stakeholder meetings to represent Telstra with Area General Manager, e.g. Meetings with Federal MP to provide update on local infrastructure.

Brisbane, Australia

• Key leadership position within the Telstra Shop leadership team.
• Minimising business risk and maximising business operational efficiency e.g. stock management, credit management.
• Auditing and approving contract compliance paperwork.
• Performing operational functions and the actioning/completing of store support functions within key identified areas e.g. HSE Monthly Actions, Cash Collections, and Store Ordering.
• Participating in internal and external audits for store… Show more
• Participating in internal and external audits for store compliance.