-Collaborate across departments to ensure the highest level of customer service to internal and external partners-Develop strong communication channels within the departments and across the operation to ensure a smooth transition from one shift to the next-Provide continuous direction to Associates regarding proper work methods to help increase Associate performance and business productivity-Engage, develop and motivate Associates while ensuring morale is at a high level through appropriate interventions, such as probationary reviews, performance goal setting, and frequent and candid conversations in order to drive high performing individuals and teams.-Manage a safe workplace by advocating safety training and ensure accident preparedness is adhered to through excellent housekeeping standards.-Inspire and foster an environment where diverse backgrounds are respected and valued-Review and analyze KPI's (Key Performance Indicators) reports in a timely manner to ensure meaningful data is reported both internal and externally.-In partnership with Human Resources, anticipate manpower needed to ensure workload demands are established to execute productivity-Ensure operational productivity and effectiveness levels are set, maintained and continuously improved.-Responsible for administration of the payroll function for Associates through the Kronos payroll system, ensuring hours are processed daily and absences are recorded accurately

-Plans and schedules personnel, equipment and supplies to maximize the efficient flow of materials within the distribution center.-Ensures the timely, accurate and damage-free handling of materials and merchandise.-Coaches, trains and mentors current and new associates. Provides feedback/action plans as needed.-Oversees coordinator and leads to assign the proper materials, information and guidance to achieve daily goals of that department and maximize overall department performance. -Manages associate time and attendance records through Kronos system.-Assists management in developing, implementing and managing the financial and operational plans on a daily, weekly and annual basis.

-Responsible for managing a $6,000,000 Walgreens retail store location. Store location had the highest customer satisfaction score in the district.-Improved store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering an impressive customer experience.-Supervised merchandising by planning and implementing sets and resets of departments, end stands, display tables, and promotional space to increase revenue and profits.-Managed employee performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition. Managed the performance review process and employee career progression.-Made hiring, promotion, and termination decisions for the store. Managed staffing levels through proper hiring and placement of employees in various positions, as well as proper scheduling of work assignments and shifts. Addressed issues and disciplines employees as necessary.-Communicated regularly with employees through one-on-one discussions as well as group meetings, in order to solicit input, answer questions, and ensure communication is open throughout the store.-Analyzed financial and store performance data; developed action plans to increase sales and control costs. This included reviewing pharmacy performance indicators and working with the pharmacy manager to enhance the performance of the pharmacy.-Analyzed inventory trends and supervised inventory management, including ordering items, keeping stock, and liquidating stock and leverages company resources to avoid outs and overstock.-Resolved customer complaints and helped respond to customers’ special needs.-Served as a liaison between district, corporate, and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.