Daniel Nilsson Email & Phone Number

Stockholm County, Sweden

Stockholm, Se

Key Responsibilities:Lead and oversee service operations and order fulfillment across multiple regions, ensuring seamless customer delivery and service excellence.Develop and implement strategic initiatives to enhance service delivery models, focusing on customer satisfaction, process efficiency, and team effectiveness.Spearhead large-scale digital transformation projects, including Salesforce and ServiceNow implementations, to optimize service management and performance tracking.Manage the establishment of new Shared Service Centers, improving cross-functional collaboration, resource allocation, and operational transparency.Key Achievements:Successfully transformed the service operating model, driving financial value for Elekta and our Customers.Leading the rollout of Salesforce and ServiceNow (IT), resulting in streamlined workflows, improved service tracking, and increased operational efficiency .Opened and Governed Shared Service Center, significantly reducing operational costs while enhancing coverage and quality.Recognized for process orientation and the ability to ‘get things done,’ consistently delivering on time and within annual budget targets.

Stockholm, Se

Key Responsibilities:Stepped into an acting role, overseeing Service and OF Globally, while continuing to manage core responsibilities in current role].Led operating model implementation and organizational transitions, ensuring continued service excellence and operational effectiveness.Provided leadership and strategic direction in Service and OF, driving visibility and revenue growth.Key Achievements:Successfully managed the Service and OF Organization through organizational changes, while maintaining key performance metrics.Navigated the team through a period of change, fostering collaboration and maintaining morale during the transition.Gained valuable insights into high-level leadership responsibilities, improving cross-functional communication, decision-making, and strategic planning.

Stockholm, Se

Responsible for anything the end user comes in contact with; support, technology, solutions, ITSM tooling and devices, including any type of vendor external or internal. Manages a global team of 20 people.Owns the strategy, implementation, development and management of Elektas ServiceNow platformWorks with and part of the Elekta Service Leadership team to support IT implementations and best practices in service processes.

Blue Bell, Pennsylvania, Us

As an account manager at Unisys I take care and grow medium to large Swedish clients with a global organisation. Unisys is one of the main challengers in providing IT outsourcing solutions to medium to large entrprises with a global footprint. Currently I own and manage the P&L and Delivery for 3 Swedish companies where one is a medium sized Nordic Based company and 2 are larger multinationals.

Jp

It

Bachelor Of Science (B.Sc.), Electrical, Electronic And Communications Engineering Technology/Technician

Education record