Daniel Noah Email and Phone Number

- Provides experience in understanding users' needs and troubleshooting technical issues.- Collaborate with issue owners towards a timely remediation of deficiencies.- Managing Servers, User accounts, and Permissions, providing a foundation in system security- Offers experience in maintaining hardware, software and user systems and permissions, providing a foundation in system security.- Supports the operation of systems/pilot testing of news in accordance with documented procedures established DISA.- Implementing and developing backup strategies to protect critical data and systems.- Maintaining and implementing security measures to protect systems and data from unauthorized access, viruses, and other Cyber threats. - Monitoring system performance and capacity utilization, identifying areas for improvement and implementing optimization measures to enhance efficiency and scalability.

- Proficient in diagnosing and resolving technical issues related to Desktops, Laptops, Printers and mobile devices.- Experienced in managing help desk ticketing systems to prioritize and address user requests efficiently.- Installing, Configuring and maintaining software applications and operating systems.- Setting up User accounts, Permissions and Passwords.- Providing remote support and guidance to the users.- Escalating unresolved issues to appropriate internal teams ot third_party.