Daniel Németh Email & Phone Number

Budapest, Hungary

- Managing the EMEA Onboarding Team with 7-12 direct reports (PMs, Technical staff)- SPOC for internal and external escalations- Assisting pre-sales and post-sales processes to ensure customer satisfaction- Continuous improvement from processes and cross-functional teams’ communications

Budapest

- Leading onboarding projects for clients in the US and EMEA region- SPOC for project related activities- Constant coordination from Technical and Telecom staff, Logistics- Managing risks and expectation both internally and externally- Weekly communication with clients to ensure project delivery and customer loyalty

Budapest

- Leading key organizational projects with senior project manager- Active participation in product specification workshops- Analyzing and modelling from business and IT processes (Enterprise Architect)- Working closely with multiple suppliers- Managing and creating project documentation (plan, scope, costs, etc.)- Managing risks, issues and corrective.

Budapest

- Leading key organizational projects with senior project manager- Active participation in product specification workshops- Analyzing and modelling from business and IT processes (Enterprise Architect)- Working closely with multiple suppliers- Managing and creating project documentation (plan, scope, costs, etc.)- Managing risks, issues and corrective.

Budapest

- Responsible for patch and vulnerability management for a global client- IT Service Continuity Management- DRP validation and test coordination- Audit Management

Budapest

- Working daily with the IRM Portfolio Manager and the IRM leadership team- Participating in Program Management calls and L3 meetings- Creating reports for Upper Management and the Client frequently- Leading an internal project, scheduling in MS Project and managing risks- Supporting Project Managers and Members of the leadership team as needed in various.

Budapest

- Working daily with the IRM Portfolio Manager and the IRM leadership team- Participating in Program Management calls and L3 meetings- Creating reports for Upper Management and the Client frequently- Leading an internal project, scheduling in MS Project and managing risks- Supporting Project Managers and Members of the leadership team as needed in various.

Budapest

- Responsible for maintaining and managing all changes and change management processes for a global client- Day to day coordination of change requests / smaller projects- SPOC for all change related queries and the connection between the technical teams and the client- Chairing the CAB and ECAB meetings- Generating various reports with the help of BMC and.

Budapest

- Responsible for handling more severe issues with higher impact on business- Responsible meeting and exceeding the client’s needs and the agreed service levels (SLAs)- Researching and implementing process improvements- Training the new Agents and couch the team continuously- Creating support materials and guides

Budapest

- Troubleshooting and solving more advanced and complex technical issues- Typical topics were OS configuration (Win 7/8) and administration, Networking, Active Directory objects and user administration, MS Office installation and configuration, client software configuration

Budapest

- Providing technical support to multiple clients in EMEA region.- SPOC for all technical incidents or requests.- Continuous IT and soft skill training (Trainer driven and eLearning)