With over 10 years of work experience in the financial services industry, I am a customer service expert with attention to detail and business administration skills. As a Benefit Engagement Specialist at BC Insourcing, I work with clients to enrol them in various benefit plans and resolve any issues they may have. I also process loan applications and verify eligibility and documentation. Previously, I was an Account Specialist III at JPMorgan Chase, handling consumer auto loans/lease reconciliations, disputes, and fraud prevention. I contributed to the team's success by ensuring accuracy, efficiency, and customer satisfaction. I have a Bachelor of Business Administration degree from Northern Arizona University and an Associate's degree from Chandler/Gilbert Community College. I am passionate about helping people achieve their financial goals and improving their quality of life. I am seeking an opportunity to leverage my skills and experience in a dynamic, inclusive organization that values excellence, innovation, and diversity.