Daniel Hernandez Email & Phone Number

Monitored several order queues to identify fraudulent activity while ensuring a smooth shopping experience for all legitimate customers. Review high risk transactions, disputing and tracking chargeback claims and communicating with customers, manufacturers, shipping companies, and third-party fulfillers. I have built a strong foundation in eCommerce by.

Oversee a team of 20 consumer support agents assisting with daily questions and completing tasks in timely manner. Maintain compliance and security requirements when handling customer information. Created training documents/PowerPoints for all oncoming service agents

Dallas/Fort Worth Area

Provide effective customer service to make the e-commerce process as smooth as possible for customers.

Provide fast, friendly, and efficient customer service. Operate a cash register, and process returns and properly process damaged goods. Zone front-end merchandise within plan-o-gram structure specific to Academy’s specifications. Basic housekeeping to maintain the presentation of the front-end of the store.

Master'S Degree, Accounting

Bachelor'S Degree, Marketing