Duties:- Creating a positive environment for customers to experience.- Delivering a high-quality product promptly to the patrons.- Collaborating with staff and managers on new products, ideas, and further development of a new cafe.

Duties:- Induction, training, and leading a young team, encouraging and motivating staff through positive reinforcement, genuine care and empathy, and a desire to pass on knowledge to people around me. - Created a space that encouraged the community to come together through a high level of customer service where patrons felt like they were a part of something special, surrounded by people who cared about them.- Managed team's expectations and relationships when tasked with roster development, specifically considering life outside of work, such as university demands.- Cash handling and managed financials including weekly and monthly earnings and procurement of inventory and goods.- Created essential documents for the business including food safety plans, supplier contact sheets, and work schedules.- Created an environment where achievements were celebrated and applauded, but used errors or discrepancies as a chance for everyone to improve.

Over the four years working and volunteering at the Australian Open, for a 3-week period each year, I was assigned to a team that was tasked with running kids’ activities and other activations at certain sites around Melbourne Park. During these activities, we would work in teams of two or three, communicating with other staff and visitors from around the world who came to Melbourne Park for the tennis. I was able to build my communication and teamwork skills throughout these opportunities.