Daniel O. Email & Phone Number

Charlottetown, PE, CA

Applied R programming skills to create visual representations of data, enhancing the team's ability to interpret complex patterns.Analyzed recent health survey data to identify key insights related to adolescent music education across Canada, contributing to new knowledge in the field.Collaborated with a research team to understand data priorities.

Utilize extensive knowledge base and training to answer student or professor inquiries accurately while adhering to policies and proceduresProvide support, troubleshot issues, and resolved desktop and mobile technology inquiries for patrons. Gaining proficiency working within a trouble ticket system, accurately documenting and processing patrons' claims.

Provided technical support for internal networks, hardware, and applications via phone, chat, and email, improving the resolution time for connectivity and desktop issues.Documented incidents and troubleshooting steps in a ticket management system, enhancing issue tracking and knowledge-sharing within the team.

Canada

Charlottetown, Prince Edward Island, Canada

Collaborated with cross-functional teams to conduct data-driven analysis and optimize Ad Campaigns, leading to increased website traffic and reduced hosting costs.Developed and implemented a comprehensive technical writing guide for WordPress Hosting, fostering a deeper understanding of the subject matter among technical and non-technical stakeholders.

Engaged with new prospective customers about Staas.io, articulating available solutions and services tailored to client-specific needs, leading to an increased response in platform usage.Collaborated diligently with a digital marketing agency to convert leads into sales, significantly boosting website traffic.