I deal with complaints that policy holders have, trying to resolve them within our SLA. Other roles in the team involve call listening’s, working and responding to people on our social media pages and taking over escalated complaint calls. In this role I am frequently using a number of different systems while carrying out my role.Alongside this I am also an advocate for Continuous Improvement. I work alongside our Operational Excellence team to provide fixes for bugs and issues within… Show more I deal with complaints that policy holders have, trying to resolve them within our SLA. Other roles in the team involve call listening’s, working and responding to people on our social media pages and taking over escalated complaint calls. In this role I am frequently using a number of different systems while carrying out my role.Alongside this I am also an advocate for Continuous Improvement. I work alongside our Operational Excellence team to provide fixes for bugs and issues within the department. Show less

When the opportunity arose to step up and become part of the management team I saw it as a chance to better myself and also gain valuable experience. I had sole responsibility running the shop when the manager was not in store. That meant that I had to lead the team around me to hit daily targets whilst keeping high standards of stock availability and customer service.My responsibilities included;• Key holder – running/opening the store independently, handling deliveries and… Show more When the opportunity arose to step up and become part of the management team I saw it as a chance to better myself and also gain valuable experience. I had sole responsibility running the shop when the manager was not in store. That meant that I had to lead the team around me to hit daily targets whilst keeping high standards of stock availability and customer service.My responsibilities included;• Key holder – running/opening the store independently, handling deliveries and banking/administration • Dealing with any issues customers might have• Problem solving in high pressured situations• Pushing the team around me to do their best and beat set company targets• Achieving all daily tasks set • Taking responsibility for any issues that may arise on a daily basis in store Show less