• Provide IT leadership.• Provide a strategic interface between business and IT.• Accountable for end to end delivery of IT services • Develop/roll out training programs for technology staff to be able to handle their responsibilities and the meet business goals.• Ensure all systems are fit-for-purpose, aligned with business requirements, appropriately integrated, sized, supported and deliver the functional and performance required to achieve business goals• Improve productivity and efficiency to ensure costs are in line with budget plans• Ensure accurate and fast incident management is in place and is followed.• Stay abreast of industry trends in business and technology

Accomplishments:• Developed and Implemented recommendations for IT operational improvements concerning change, problem, or release management.• Decomposed pain points into reasons and impact, resulting in mapping to proactive service delivery capabilities• Ensured growth of staff members through relevant and appropriate training• Provided copiers to the entire organization on lease basis and maintained as per the SLA.• Managed and controlled the budget for the office automation section.• Gain a solid understanding of business strategies• Refreshed all PC’s over 8 years old within the provided timelines and allocated budget.

Accomplishments:• Provided e-mail system administration and policy framework determination.• Set up new computers, user accounts, profiles and deal with password issues.• Disaster recovery planning (DRP) and implementation on Internet, Antivirus and Email systems• Provided telephone support and onsite support to Esri EA users on the above systems• Upgraded all desktops to Windows 10 • Tested, implemented and maintained a ClearOS 7.0 Linux firewall• Provided System documentation and outlined policies

Accomplishments:• Carried out installation of BackOffice Suite, system administration, hardware and software troubleshooting

• Project Implementations• Data mining and Database scripting• Systems analysis• Crystal report development

Accomplishments:• Managed Server and sever application maintenance and installation (hardware integration, window 2012 server installation and maintenance of LAN.