🏆 Logros:• Ganamos premios en la Universidad de Lima, Universidad Continental y Ministerio de Producción• Generamos una comunidad en redes de más de 150 mil seguidores• Se aumento la facturación en 173% de la empresa de 2022 a 2023 sin canales pagados• Durante los 2 primeros meses del proyecto, logramos generar más de 2000 leads de forma orgánica (sin invertir en Publicidad)

🏆 Achievements:• Revenues from the e-commerce channel tripled, achieving a monthly figure of 30,000 dollars• +1,200 potential customers are generated monthly, only in Social Media• Campaigns were run with a Return on Investment (ROI) of 1300%• Automation of recurring processes (Marketing and Customer Service), working hours were reduced by 20%• CRM is implemented, and this generates an increase in the average ticket of +15%

💼 Retos asumidos:• Fomentar el uso de los canales digitales (Web/APP/Chatbot) en términos de usuarios digitales y uso para el servicio de post venta, así como también identificar e implementar mejoras en los flujos digitales.• Entendimiento de las necesidades del cliente para poder trasladarlo a nuevas funcionalidades en los canales digitales.• Trabajar de la mano con perfiles de UX/UI y Devs.• Liderar la estrategia de comunicación digital (pauta, mailing, SEO, SEM, orgánico)• Realizar diversos análisis que permitan una toma de decisiones basada en data.• Promover iniciativas y estrategias de growth hacking que fomenten la autogestión y uso de canales digitales en Web, Chatbot y App.

🏆 Achievements: • The cost per lead was reduced by 35%, with the final CPL being $1.34• Automation of customer service, working hours were reduced by 13%

🏆 Achievements: • We tripled the monthly reach and achieved a monthly average of 105,000 views• We generate a monthly average 300 potential clients without investment in advertising• We save monthly on advertising, an amount of 986 dollars• We improve organic web traffic (+3,000 sessions/month)

🏆 Logros:• Obtención de +1000 leads (al mes), teniendo un CPL de 1.20 soles• Logro de un ROI mayor a 455%

💼 Assumed challenges: • Leadership and supervision of the Content and Strategy team • Development and implementation of the Digital Marketing Strategy for clients • Development of the Content Plan, Concept and Corporate Identity (Branding) • Automation of service channels in Social Networks • Preparation of monthly reports of Analytics and Recommendations 🏆 Achievements: • More than 100 entrepreneurs trained and advised in Digital Marketing for the success of your company. • Fulfillment of objectives set by 100% of our partners.

💼 Assumed challenges: • Development of Digital Marketing Strategy (focused on Social Media) • In charge of creating the Monthly Content Plan • Supervision of the Community Manager and Content Creator team

💼 Assumed challenges: • 360 account investigation and competition. • Development and implementation of strategies in digital media. • In charge of optimizing SEO, SEM and advertising on Social Networks. • Supervision of the Accounts Team. • Develop Web Analytics reports for measurement using KPIs.

💼 Assumed challenges: • Supervision in the configuration and launch of Digital Marketing campaigns • Support in the creation and execution of Marketing tactics • Supervision of Digital Agency • In charge of developing creative communication strategies • Coordination for trade shows and support in the implementation of events • Preparation of analysis, reports and commercial presentations

💼 Challenges assumed: • In charge of the care and experience of the applicants and decision-makers. • Explanation of the characteristics and competitive advantages of the UPC through sales techniques. • Support for the advisors in closing the incorporations and registration of potential students through an attractive demonstration of their own university experience. 🏆 Achievements: • I developed a mechanism to collect experience information received from users of the guided tours. Thus knowing potential improvements in the service. • I expanded the means to maintain good organization and communication among my peers, thus reducing the search time for documents from 15 to 3 minutes. • Incorporation of 9 out of 10 applicants that I have attended, thanks to the demonstration of my university experience in a persuasive way. • I developed a means to store the photographs of the university incorporates in a more efficient way, thus managing to organize the repository, and transfer from physical to digital format, having the possibility of recovering 100% of the photographs.

💼 Retos asumidos:• Encargado de ejecutar, administrar y desarrollar las actividades relacionadas con los procesos de selección, bienestar, formación.• Soporte en los proyectos de desarrollo, supervisión de operaciones, comunicación con proveedores y principales clientes. • Apoyo permanente en la elaboración e implementación del Plan Estratégico de Marketing de la empresa.🏆 Logros:• Creación e implementación eficaz de un canal E-commerce de manera eficaz, rápida y práctica con el cual se distribuye a nivel nacional. Logrando así un aumento de los ingresos de los canales virtuales en más de 150% después del primer trimestre.

💼 Retos asumidos:• Encargado de brindar asesoramiento a clientes referentes a productos y servicios del banco• Buscar la venta cruzada de productos financieros tales como compra de deuda, efectivo cuotas, tarjeta adicionales y seguros.🏆 Logros:• Logré el cumplimiento de los indicadores de tiempo de llamada, satisfacción y servicio en primera llamada sobre encima del 110%.• Logré superar la meta de ventas de productos financieros sobre encima de la meta en un 20% durante los primeros meses.