Daniel Ortiz Email & Phone Number

* Active participation during opportunity life-cycle (pre-sales, planning, implementation, roll-out) for main opportunities/customers in the region.* Ensure that use cases and business goals defined from beginning of the projects are accomplished at roll out.* Long term roadmaps definition by working with customers and internal groups.* Translate business goals into technical specifications by acting as a bridge between business and technical groups.* Act as a Technical Advisor… Show more * Active participation during opportunity life-cycle (pre-sales, planning, implementation, roll-out) for main opportunities/customers in the region.* Ensure that use cases and business goals defined from beginning of the projects are accomplished at roll out.* Long term roadmaps definition by working with customers and internal groups.* Translate business goals into technical specifications by acting as a bridge between business and technical groups.* Act as a Technical Advisor for Customer and for the implementation group as well. Show less

Mexico City Metropolitan Area

* Manage PS Consultants* Develop PS Assets in order to expedite Services* Facilitate migration from OnPremise to Cloud by applying PS methodology and Global Best Practices

* Technical leadership for PS Architects and PS Consultants* Manage Latam PS Consultants * Manage and Build Genesys Professional Service Partnership across the Region * Ensure that best practices are applied across the region* Work with PMO in order to meet the PS business goals (revenue, profit, billable utilization)

* Work closely with PMO office in creation of SOW documents, Project Plans, Project estimated time and costs* Technical leadership for PS Architects and PS Consultants* Manage PS Consultants* Manage and Build Genesys Professional Service Partnership* Strategic Consulting and mitigation risk plan for base already installed and new implementations.

* Work closely with PMO office in creation of SOW documents, Project Plans, Project estimated time and costs* Technical leadership for PS Architects and PS Consultants* Manage PS Consultants* Manage and Build Genesys Professional Service Partnership* Strategic Consulting and mitigation risk plan for base already installed and new implementations.

Implementation of Contact Centers Solutions overall LATAM Region: Genesys CIM, Genesys URS, Genesys OCS, Genesys WFM, Genesys MCR, Genesys SIP, Genesys IPCC, Genesys GETS, Genesys Infomart, Reporting Customization, Genesys Voice Portal, Development of VXML Applications, Multichannel Implementation for Email, Chat, and CoBrowse routingIntegration with third parties like Fax Server, MediaGateways, Integration with Nuance Call Steering AppIntegration with CRMs Remedy, Siebel… Show more Implementation of Contact Centers Solutions overall LATAM Region: Genesys CIM, Genesys URS, Genesys OCS, Genesys WFM, Genesys MCR, Genesys SIP, Genesys IPCC, Genesys GETS, Genesys Infomart, Reporting Customization, Genesys Voice Portal, Development of VXML Applications, Multichannel Implementation for Email, Chat, and CoBrowse routingIntegration with third parties like Fax Server, MediaGateways, Integration with Nuance Call Steering AppIntegration with CRMs Remedy, Siebel, PeopleSoft, Integration with ACDs Nortel, Avaya, Siemmens, Rockwell, Aspect, CiscoIntegration with IVR Vendors, Periphonics, Voicetek, Intervoice, Development of custom applications, middlewares, WEB Services. Show less

* CTI Project definitions and implementations* Sales support* Business development for Professional Services in Latin America* Sales and Technical Support for Nortel CALA (Open IVR)* Deploy of IVR Platform and Application (Generations)* Support of Nortel’s VARs for IVR apps definitions and RFP responses

* Deployment of Davox Predictive Dialer Solutions* Technical Support for base already installed in Latin America

Develop IVR Applications based in propietary compilerProvide Technical Support for base already installed