• Manage daily operation to ensure efficiency and consistency as well as compliance with company policies and procedures.• Continuously improve efficiency, communication and effectiveness of operations while supporting the delivery of change across the organisation. • Act as the main contact point and support customers and colleagues to resolve internal and external queries.• Ensure that agreed processes, standards, timescales and quality requirements are adhered to.• Manage and schedule own/team work to required timescale and services level.• Develop, coach and motivate team, allowing team members to deliver high performance. • Manage performance, training and conduct regular 1:2:1 sessions and team meeting.• Lead planning implementation, in order to ensure the availability of required team members. • To identify and implement improvement and manage projects within own area.• Keep up to date with changes in immigration law and effectively identify and manage business risks.• Update and maintain data base, systems documentation• Follow regulatory requirement where applicable and collect and provide statistical data and reports as the needs arises.

• Overseeing the accounts of high street and private banks.• Manage all aspects in opening and closing client accounts whilst ensuring all transactions received are processed accurately, in a timely fashion for both GBP and FX’s. • Oversee and manage a team of 8 cashiers, planning, reviewing and taking action to increasing current productivity and development.• Maintaining a full audit trail of the transfer of funds to and from the client accounts.• Processing and balancing daily ledger, producing reconciliation reports and reporting of daily MI.• Ensure accurate records are kept and that effective financial procedures and controls are in place, ie: cheque signatories, purchasing limits, purchasing systems, petty cash/ float.• Liaise with internal suppliers and clients, work within other areas of the company as per requirement. • Be the key point of contact for the business on all banking and transaction issues.• Assisting with the production planning and work schedules according to agreed SLA.• Verification of un-claimable losses and investigate potential causes.

• To lead, coach and motivate a team of 10 cashiers and 2 machine operators.• Manage daily operations to ensure efficiency and consistency, as well as compliance with company policies and procedures.• Introduction of new customers and ensuring high standards of customer service.• Setting targets, planning, reviewing and taking action to increasing current productivity and cashier development.• Processing, balancing daily ledger and producing reconciliation reports.• Preparing daily, weekly and monthly transactional and balance sheet reconciliations.• Investigating discrepancies and ensuring any issues are raised to senior management. • Monitor key performance indicators (KPI’s), holiday and time management.

• Provide assistance to the store manager for all operational aspects.• Identified sales opportunities, conducted pricing evaluations and supported sales representatives in completing their job responsibilities.• Maintaining existing and creating new customer relations with the goal of meeting sales target. • Implemented all established company policies as well as objectives within the store.• Responsible for attending to queries and providing professional feedback to customers.• Provided a positive work and shopping environment, embracing diversity and promoting sales.

• Perform administrative duties effectively, assisting and supporting team members, team leaders and management across the organisation.• Assisting the administrative manager in handling administrative operations.• Assisting and supporting the sales and marketing teams, as well as the accounts department.• Preparing and verifying accounts receivables and accounts payable records.• Liaised with customers to address queries and complaints.• Handling and organising the office filing systems effectively, maintaining stationery, office equipment and inventories.• Handling office expenditure within the budgetary limits.