Secondment

- Investigating internal and external loss including loss- Maintaining key policies around data protection and security including CCTV and controlling access in secure areas of the branch- Analysing financial reports and using applications to identify internal loss and training needs - Implementing strategies to reduce financial loss by working with key stakeholders- Support quarterly stock inventory counts and help reduce total loss by investigating results with stakeholders- Working with local Police and to reduce crime in local community- Support the Fraud Payment Team with screening orders and provide advice and guidance for contact centre agents screening orders.-Provide evidence for fraudulent PayPal orders

- Making sure that all data is wiped from used devices regardless of the outcome of the device- Managing all electrical returns though extensive product testing and making decisive decisions on the outcome- Administrating stock reports and other records- Branch contact for the Southampton service building including regular visits- Planning and delivering training to colleagues on in-house systems, process and wastage management -Managing all electrical debit queries that are sent back to manufacturers-Coordinating quarterly stock takes

- Meeting customers needs by demonstrating excellent customer service and communication skills- Maintaining a section on the department- Resolving complex customer issues and complaints competently- Handling customer data in compliance with the ‘Data Protection Act’

- Managing Access Directory for the store- Completing password resets for Windows and in-house systems- Reporting system issues and faulty equipment with central team- General trouble shooting for all hardware, software and network problems- Making sure that servers are in working order and reporting any faults

- Selling product insurance and other additions- Managing a department section of the store - Monitoring stock levels on the sales floor- Ensuring all stock on the shop floor is ticketed and presented in a professional and tidy manner- Dealing with customer complaints, refunds and other customer issues