Acts as software support to the entire company,providing technical assistance to all employees.Responds to user requests for service anddetermines nature and extent of support needed.Provides support or refers to the appropriate staffmember.Installs, configures, maintains, and troubleshoots awide range of software used throughout thecompany. Performs hardware/software upgrades toexisting computer equipment as needed.Responds to all software problem calls. Investigates error messages and determines resolution. Reinstalls programs or replaces files that are causing errors. Investigates appropriateareas of potential problems and determinesresolution.Provide hardware support for laptops, tablets,and mobile phones, from configuring to deploying to end-usersSOTI Mobile Device Management for mobiledevice support including IOS and Android phones/tablets.