Individualised case management of streams A, B & CAssisting job seekers to recognise and focus on vocational goals and working with them to gain employment or relevant training.Recognising and addressing barriers to employment, including referrals to appropriate services/agencies to assist job seekers to overcome those barriers.Reverse marketing of all job ready clients to employers.Responsible for providing post placement support to clients in… Show more Individualised case management of streams A, B & CAssisting job seekers to recognise and focus on vocational goals and working with them to gain employment or relevant training.Recognising and addressing barriers to employment, including referrals to appropriate services/agencies to assist job seekers to overcome those barriers.Reverse marketing of all job ready clients to employers.Responsible for providing post placement support to clients in employment. Show less

Employment focused, individualised case management of streams 2 to 4.Assisting job seekers to recognise and focus on vocational goals and working with them to gain sustainable employment or relevant training.Referrals to appropriate services/agencies to assist job seekers to overcome barriers to employment.Providing post placement support to clients in employment or training.

Provided frontline, troubleshooting and technical support within AppleCare, supporting all iOS based hardware and software applications in an Inbound, ‘virtual’ call centre type environment.Specialised in supporting iPhone, iPad and iPod hardware.

Managed all customer complaints lodged against Internode, via the Telecommunications Industry Ombudsman.Responsible as the highest level of escalation within Internode, for all broadband provisioning and technical faults unable to be resolved at lower levels. Fostered and maintained strong professional relationships with all Wholesale Providers (eg. Telstra Wholesale and Optus Wholesale)Responsible for the investigation and supply of information as requested, under… Show more Managed all customer complaints lodged against Internode, via the Telecommunications Industry Ombudsman.Responsible as the highest level of escalation within Internode, for all broadband provisioning and technical faults unable to be resolved at lower levels. Fostered and maintained strong professional relationships with all Wholesale Providers (eg. Telstra Wholesale and Optus Wholesale)Responsible for the investigation and supply of information as requested, under appropriate warrant, to law enforcement bodies including the Australian Federal Police, ASIO, ATO and relevant state High Tech Crime authorities.Built, published and maintained team and departmental procedures, inline with internal requirements and external legislation eg. Telecommunications Consumer Protections Code, Telecommunications Interception and Access Act, TIO Constitution and Position Statements.Highlighted and reported on any internal procedural issues and requirements across all Internode departments. Show less

Responsible as the highest level of escalation within Internode, for all broadband provisioning and technical faults unable to be resolved at lower levels. Duties included working closely with all broadband wholesale suppliers, in order to build effective escalation paths.Handled all disputes and complaints raised and lodged by customers with the Telecommunications Industry Ombudsman (TIO). This involved following the strict guidelines of the TIO and the legislated Telecommunications… Show more Responsible as the highest level of escalation within Internode, for all broadband provisioning and technical faults unable to be resolved at lower levels. Duties included working closely with all broadband wholesale suppliers, in order to build effective escalation paths.Handled all disputes and complaints raised and lodged by customers with the Telecommunications Industry Ombudsman (TIO). This involved following the strict guidelines of the TIO and the legislated Telecommunications Consumer Protections Code. Responsible for the investigation and supply of information as requested, under appropriate warrant, to law enforcement bodies including the Australian Federal Police, ASIO, ATO and relevant state High Tech Crime authorities. Show less

Responsible as frontline customer and technical support, covering all Internet related hardware and software support. Role was within a call centre environment.Responsible for diagnosing, reporting and escalating all internet related issues both internally and externally to wholesale suppliers and hardware manufacturers.Responsible for creating and maintaining a strong customer focus and building an efficient and productive team environment.

Responsible as house Sound Engineer (part time).Responsible for the set-up and operation of in-house PA system.Mixed live sound for various local bands and solo musicians.

Responsible for pre and post-production of radio commercials handling all facets of recording, editing and mixing.Worked closely with producers/creative directors, writers and clients to assist in achieving their vision.Responsible for day to day studio/office duties and errands.