Daniel Parrott Email & Phone Number

Digital analyst with a background in software testing and UX

• 

  Digital Analyst

  Coutts

  Jan 2011 - Present - London, United Kingdom

  - Highly experienced in delivering enhancements to the Digital channel to improve the client experience and extend its functionality – from requirements gathering through to implementation- Provide expert advice and options to solve client digital needs and resolve incidents impacting clients in the most efficient manner- Work closely with colleagues to drive Digital adoption, segment penetration and usage of digital services across all client segments- Ownership of delivery of client-centric solutions by supporting initial scoping and business requirement definition- Have experience in dealing with a wide variety of internal and external stakeholders in project deliveries- Ownership both the mobile and tablet proposition where I am pro-active in continually improving the usability and client experience- Proficient in the use of prototyping tools such as MarvelApp, Adobe XD as well as a confident user of Paint Shop Pro- Proficient MS Excel user to analyse large amounts of varied digital data. Using this data I also take part in a variety of digital adoption drives- Use of Adobe Analytics to optimise digital journeys- Skilled in designing and enhancing client journeys on both mobile and desktop platforms for existing and new featuresAchievements:• 2014 finalist in ‘One to Watch’ category at the Coutts end of year awards• Held a key role in delivering TouchID onto both Coutts and Adam Bank mobile and tablet apps. The use of Touch ID for a tablet device was a Private Bank UK first. Across the Coutts Mobile platform, 71% off all mobile logins are now done via TouchID• Successful launch of two re-designs for Coutts Online• Held a key role in the successful launch for the Coutts and Adam Bank online responsive site• Led the development and implementation of a video conferencing tool called TokBox• Re-defined the mobile app release process so that the time taken to release an app has been halved• Hold an ISTQB qualification for Software testing

• 

  University Of Westminster

  Internet Computing