Daniel Paul Email & Phone Number

Milton Keynes, United Kingdom

Provide onsite IT support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. Systems include Windows OS 7-10, Microsoft Office 2003 – 2016 and office 365, Active Directory, Microsoft Exchange Server, VMware, VPN, Router/Firewall, Hyper V, Blackberry Enterprise Server, iPhone support, Cisco/Polycom/Horizon IP phone telephony support. Bitdefender and Cylance AV. MDM solutions and more technologies have been covered which can be discussed

Milton Keynes, United Kingdom

• Provide IT support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. Systems include Windows OS 7-10, Microsoft Office 2003 – 2016 and office 365, Active Directory, Microsoft Exchange Server, VMware, VPN, Citrix, Hyper V, Blackberry Enterprise Server, iPhone support, Cisco/Polycom/Horizon IP phone telephony support. More technologies have been covered which can be discussed

Milton Keynes, United Kingdom

Responsibilities include:1. Providing 1st / 2nd line Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. 2. Loging all issues with appropriate documentation as requested by Level II and III support teams.3. Routing calls to appropriate support teams as per described troubleshooting steps.4. Monitor and escalate issues until resolution, closure or the appropriate group has accepted.5. Maintain current knowledge of support knowledge provided through training and the Knowledge Base.6. Ad hoc Projects as assigned.

Milton Keynes, United Kingdom

Contracts dealt with - Channel 4, Norbert Dentressangle, Tradeteam and MorrisonsI provided first line support for various companies including Norbert Dentressangle, Channel 4, and Tradeteam. Providing first line fixes with a percentage of 60% and above.Additional responsibilities include1. Performing a range of technical work activities either remotely or over the phone.2. Providing customer service to internal and external customers on various contracts.3. Training new starters who is either starting with the current contract I am working on or with Computacenter4. Log all help desk interactions5. Accurately document diagnosis, investigation, assignment and resolution

Bedford

1. First line troubleshooting and telephone support. 2. Troubleshooting/ first time fix customer issues remotely when possible.3. Creation of tickets on the system and allocating those tickets to specific engineers.4. Accurately document diagnosis, investigation, assignment and resolution.5. Management of incoming support requests via email and telephone - providing first class customer service to clients through various means of communication.6. Scheduling engineer visits if needed to the site.

Ccna, Cisco

CCNA03 - Completed  Introduction to classless routing  Single-area OSPF  EIGRP  Switching concepts  Switches  Switch configuration .

Cisco, Ccna

CCNA01 - Completed  Introduction to Networking  TCP/IP transport and application layer  Routing fundamentals and subnets  TCP/IP.