Daniel Pearsall Email & Phone Number

Linux Server Management: Responsible for monitoring, maintaining, and troubleshooting Linux-based webhosting servers and environments, ensuring high availability and performance.Customer Support: Provide technical support to clients, addressing and resolving issues related to server and website performance, security, and configuration.Automation & Scripting: Utilize automation tools and scripting to streamline repetitive tasks, enhance system efficiency, and implement proactive server maintenance.

• Provided technical support to Alert Logic customers, assisting with troubleshooting, configuration, and optimization of Alert Logic products and services.• Served as a primary point of contact for customers, offering guidance and expertise to resolve technical issues and address inquiries promptly.• Actively monitored customer environments, identifying potential issues or vulnerabilities, and proactively recommending solutions or improvements.

Responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment.Worked closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. Provided support via phone, email, Microsoft Teams and Zoom focused on the Qualys Cloud Agent used in conjunction with the Qualys Vulnerability Management, Policy Compliance, AssetView, and other Qualys Services avaliable in the Qualys suite.Acted as the main point of contact regarding technical issues and worked directly with various Engineering and Product Management teams to facilitate resolution of customer reported issues and enhancement of existing product functionality.

Houston, Texas, United States

Technical Performance: Practices the highest levels of competency, effective analysis, and documentation; uses technical knowledge to diagnose problems with systems when they occur while interacting with customersMaintained successful customer relationships by maintaining a feedback score of 9.00 or greaterMaintained a high level of productivityContributed to the company's and department's documentation effortsAdhered to the policies and procedures of the company

Acting as primary technology consultant and troubleshooter for organization, overseeing the purchasing of major hardware and software, setting up internal network and security systems, and providing remote desktop support.

Houston, Texas Area

• Implemented enterprise level security initiatives, including networking, routing, SSL decrypting firewall optimizations and launches, setting up seven Palo Alto Firewalls in Europe via Panorama.• Oversaw a portfolio of security-related incident tickets, resolving over 45 incidents over the course of the internship with an average resolution time under 24 hours.

Bachelor Of Science - Bs, Computer And Information Sciences, General, 3.9 Major Gpa

Physics

General Studies