Daniel Perez Email & Phone Number

London, United Kingdom

London, United Kingdom

Lead the GPLA team, ensuring all individual tasks are carried out e.g. hospital clinic sheets, multiple outlook mailbox enquiries and patient appointment letters etc.Facilitate shift rosters on a monthly basis and ensuring annual leave is covered accordingly.Organize and deliver training for all new members of staff to familiarize and align them with the HCA values, department objectives and tasks required in role.Monitor standards and provide ongoing training to team regarding appointment scheduling, ensuring the highest possible level of customer service is provided in line with department standard operating procedures. Handle all complaints made by clients, consultants or staff regarding service in order to deliver a timely and satisfactory resolution.Create and monitor monthly reports for senior management highlighting key activity in the department, including unnamed referrals, appointments booked and CMS telephone tracking (Average of calls made and dropped etc.)Use data analysis to monitor and improve performance among the team.

London, United Kingdom

Provide world class service via the appointment telephone lines and email systems: attending to inquiries in timely manner and delivering exceptional customer service.Manage appointment diaries for over 60 of the hospitals consultants.Attend to all referrals queries and refer patients to the appropriate service or consultant in order to support business growth.Work with the GP Liaison Officers to prepare for organized GP events, ensuring all preps are done a week in advance prior to event date. Ensure all information is correct and accurate, ensure event information is communicated to relevant people.Liaise with practice managers and private secretaries to arrange suitable appointment slots and clinic time allocations

London, United Kingdom

Assisted facilities manager with day to day duties of the office. Gained experience taking control of the help desk for the entire building; delegating tasks to colleagues when manager was not present.Worked efficiently to prioritize and multitask in a calm and efficient manner; attending to high volume of phone calls whilst maintaining and processing information on the system.System was used to raise jobs, these were printed off and handed out to certain divisions in the building i.e. maintenance/cleaners. Completed jobs would be signed off on the system and hard back copies were retained and filed away.Accompanied facilities manager to important meetings and taking minutes.Received, matched and processed invoices from Sub-Contractors/Companies, and then batched out invoices.Raised quotes on behalf of the company for specific jobs and issued to the client.Generated and updated excel reports, including monthly financial summary sheets and holidays taken by employees.

London, United Kingdom

Responsible for taking control of the entire building; ensuring that the building and surrounding areas were patrolled and secure from trespassers.Provided assistance for everyday occurrences i.e. answering phone calls, dealing with deliveries (internal/external), ensuring that guests and clients were picked up for meetings and lead into the right direction.Participated in First Aid courses, Health and Safety meeting (Slips and Trips/ Evacuation procedures) and various tool box talks on a monthly basis.

Kingston Upon Thames, United Kingdom

Gained excellent communication skills with regular clients on a day to day basis. Formed a friendly rapport with clients and colleagues alike.Organised & carried out inductions for new starters; providing tours of gym facilities for new and demonstrating how to operate machinery in a safe and efficient way.Assisting my own clients with their exercise routines; motivating and providing them with relevant information on how to maintain a healthy diet.