Daniel England Email & Phone Number

Nevada, United States

- Providing a bespoke, white glove service to big relationship and high-value clientele.- Serving as a key conduit between different teams; Key Account Managers, Production Art and Logistics. - Initial order set up, ensuring every facet of the order is prepared for success by employing a wide knowledge of all product and decoration types Custom Ink offers its clients.- Acting as the primary point of contact for the client. This can include handling any and all questions, requests for adjustments and billing queries.- Overseeing the progress of their custom order from placement to production as well as assisting with any questions or concerns beyond delivery.- Fielding questions from our printing, embroidery and shipping partners and taking responsibility for any alterations needing to take place within the order.- Ensuring any post-delivery concerns from clients are addressed in a thorough, empathetic way, whilst acting as a good financial steward for the company.

Nevada, United States

- Spearheading a major roll out and implementation of a brand new service through a client relations perspective.- Testing products, client interfaces and multi-platform workflows for multiple new business streams.- Identifying technological and product challenges and recommending solutions.- Cross-functional collaboration with multiple teams.- Demonstrating agility, the ability to manage multiple role responsibilities and expertise in precise communication with internal and external clients.

Nevada, United States

- Presenter and producer of the weekly show No Room for Squares, in which jazz music is celebrated across its history, through its performers and by exploring the various genres and sub-genres in the jazz canon.- Mix engineer for the in-studio live session for local, regional and touring acts.

Nevada, United States

- Assisted clients in the creation of unique and custom apparel and specialty products and ensuring that their designs conformed to print/embroidery guidelines.- Skills deployed in this role included a strong eye for detail, knowledge of product, decoration and design standards and a high awareness of both the freedoms and the restrictions of content.- Primary focus of the role was to be the key voice upon whom the client could rely, for all requisite questions, concerns and assurances throughout the order and production process.- Maintained close communication links between other departments in the organization; Sales, Service, Production Art, Logistics and our print partners.

Portsmouth, United Kingdom

I provided both analysis and feedback on the performance of Customer Care Advisors in the contact centre, as well as other forms of communication with the customer to ensure that both the requirements and the satisfaction of the customer was being met, or exceeded.My daily tasks included co-operation with other departments at the managerial level, delivering training to both new and current hires and coaching agents on a one-on-one basis to ensure the high level of quality was assured. I was also a key liaison between the Quality Assurance team and other departments through regular written correspondence and providing reports, as well as hosting calibration sessions in order to maintain open communication links with the Team Leaders and Managers in the Contact Centre.The role required a strong attention to detail, team work, a keen sense of analysis, accurate results andworking to deadlines.Accomplishments: - Upheld consistent links between departments through clear channels of communication. - Maintained high levels of customer satisfaction and compliance standards through quality control. - Made sure key performance indicators, results metrics and targets were being met within otherdepartments.

Portsmouth, United Kingdom

I provided phone-based assistance to customers, completed administrative tasks and ensured that thecustomers were provided with a satisfactory journey that either met or exceeded their requirements. The role required achieving daily targets, working in a fast-paced environment as well as within a strong team oriented dynamic.The role also included my being accredited with a credit reference agency - Callcredit - in order to provide customers with tailored advice on how best to control and maintain their credit score, helping detect potential fraud or suspicious activity on their credit profile as well as serving both internal and external customers in an Online Support/help desk role.

Fdsc, Conservation & Wildlife Management, Completed One Year

Units studied included ecological science, methods of analysis and wildlife & habitat protection.

Btec National Diploma, Music Technology, Triple Grade (Distinction/Distinction/Distinction)

Studied multiple fields in both technical and academic disciplines including sound recording techniques, multimedia sound production.