Created effective new solutions for the customer base. Served as a bridge between sales and customer support groups for products in the research and development stage. Responsible for collecting and managing feedback from all internal and external stakeholders. Provided engineering support through server construction and software installation. Other responsibilities included managing a backlog of features and priorities for organization and scheduling into current development tasks. Also managed 8 user groups responsible for input on new products and software and oversaw technical and sales training of reseller network.- Managed the closing of a contract with the Ventura County / Fox County Groundwater Monitoring Agency for monitoring equipment to over 600 wells.- Formalized business processes for integrating new products including business development process for creating new relationships with sensor manufacturers and other vendors.- Managed the development of the company’s new Website home page, including new pages and graphics, for hosting on an entirely new server architecture.

Created new hardware products and widgets for online software. Primary responsibilities included the ideation, development, and testing of new solutions for customer problems. Also performed maintenance and upgrades to server infrastructure to reduce operating costs and footprint.- Developed new, compact weather stations for customers with more functionality at a lower price, resulting in explosive sales growth. - Developed a high-temperature alert monitoring solution that was portable and completely self-contained. - Implemented server virtualization for easier expansion and consolidation of services and easier maintenance. Work resulted in an overall cost reduction of approximately $1,000/month for company.- Managed training seminars for new technical topics including JavaScript programming and advanced electronic diagnostics for use by Advanced Reseller Network.

Ensured that equipment purchased by customers was in an optimal operational state. Worked with customers to get units working remotely or dispatched service technicians to perform repairs or replacements. Primary responsibilities included installation of a support desk, KPI reports, alerts, and email rules to ensure that customer emails were quickly answered. Scheduled and communicated directly with customers and later hired staff to perform these functions. Set up business processes to ensure that customer service requests were handled promptly and satisfactorily. Managed field technician operations and monitored their job performance.- Established training facility and hosted training events for technician training in installation, service, and support. - Supported a 2,000+ customer base through user activity monitoring that resulted in full customer retention.- Developed first universal connector board for analog sensors with a variety of signal and supply voltages.

Provided on-call support to dentists and lawyers in the greater Napa Valley. Developed offsite redundant backup schemes and firewalls to protect sensitive client data and property.