• Managed multiple IT projects at Embassies worldwide, including USA, Canada, Colombia, Afghanistan, and UAE, ensuring the functionality and security of IT infrastructure. • Served as Project Manager for teams of 7 to 25 IT professionals and contractors during various projects.• Spearheaded several cybersecurity projects to ensure the functionality of encryption devices integrated with IT infrastructure, including C5 and C6 stealth computers, TACLANE / COMSEC Custodian, BGAN, and VSAT. Oversaw installations, upgrades, updates, troubleshooting, and performing routine inspections.• Led IT projects involving the installation, maintenance, upgrading, and troubleshooting of various technologies, including biometric systems (fingerprinting and CCTV cameras), desktop and laptop computers, printers, boardroom VCNET, and cable management.• Supervised contractors for fiber optics installations between the Embassy and ANNEX in Kabul, Afghanistan.• Established Alternate Command Posts (ACP) for hostile environments and emergencies abroad.• Collaborated with clients, vendors, and multiple teams on a wide range of IT-related projects, including intelligence/security planning, budgeting, and supervising installations of Wi-Fi Access Points installation, desktop PCs, and cyclical upgrade projects. Conducted routine inspections of High Secure Zones, including security technologies (C5 and C6 Thin Client stealth computers) for military and defense, such as NORAD and NATO sections.• Chaired Weekly Cases Review in Boardroom meetings.• Successfully completed Hostile Environment Training, Rapid Deployment Training (to be deployed to any country abroad within 24 hours during emergencies or crisis) and Staying Safe Abroad Training. • Administered routers, switches, and firewalls as part of day-to-day operations. Reset devices to factory defaults during decommissioning.• Provided training to interns and new hires.

Specialties• Helpdesk IT Support Level 1 & 2• Certified OptiPlex, Latitude, and XPS systems• Successfully completed the Dell XPS University advanced certification program• Many kudos and awards (Quality Star of the Week)• Client Service Management• Case Management (CRM tools)• Incident / Escalation Management• Knowledge Management Systems• Organized & analytical• H/W & S/W Solutions• A+ CompTIA Certified IT Technician• Dell XPS University Certified• Founded the Dell Ottawa XPS Video Gaming Certification program, approved by CEO Michael Dell