One of the “go to” people to ensure that the Claims Exec and Senior Leadership team has sufficient, accurate and appropriate management information, business intelligence and insights to evaluate its claims performance.Influence and support strategic & operational change activity through the provision of commercial expertise and relevant data & analytical modellingLead a team of analysts and use appropriate judgement to deliver excellent performance through the team, in line with DLG values and strategyWork with Finance, Pricing & underwriting and Actuarial to ensure that favourable or adverse movements in claims development are reflected in the technical price

Motor & Home product responsibilities Analysing and understanding competitor strategies and activities that can have a material impact on DLG brands new business and retention performance. Proactive management of key stakeholders either through 121 engagement or by delivering into various forums held around the business Identify new opportunities within direct and partnerships market through extensive research in order to highlight the benefits and threats of entry into particular market segments Provide internal consultancy style service to all Personal Lines functions where requiredCommission, brief and manage external research companies to deliver commercially valuable Insights

Responsible for the design development and launch of the Commercial Motor and Casualty Benchmarking services for this specialist consultancy in General Insurance, which enabled insurers to understand their performance relative to the market and their peers Determined data requirements Created data collection forms and processes as well as cleansing and analysing data prior to production Leading and facilitating Commercial and Personal Lines client feedback meetings providing market insight and targeting areas for internal business improvement leading to cost saving. Meetings typically included 12 key stakeholders from client companies and consisted of directors and senior management Re-designed and delivered the results website for existing clients and the new company website for prospective clients in conjunction with the web designerCreated the data security processes for all employees and contractors of MPCI to adhere to in order to ensure the security of client company data

• Covering all aspects of Claims handling. • Developed the process to gain control over the MOJ portal, eliminating portal leakage.• Provided feedback to team members on their claims handling, leading to improved customer service, more efficient data collection at first notification and interventions. . • Supported Manager with technical advice and case law to improve the speed and cost effectiveness of claims settlement

• Personal injury claims handler with settlement authority up to £50,000• Handled claims both pre and post introduction of the MOJ portal. • Mentored new Personal Injury claims handlers providing advice and guidance on liability and quantum. • Ran an AD snow team during the 2011 weather event - dealing with the customer journey through the claims process and first stage complaints handling. • Assisted in the development of the Credit hire and intervention handling process.