Daniel Plummer Email & Phone Number

United States

Material Damage field staff technical support team member. Emphasis on training and guidance to achieve claims handling objectives, outstanding performance and world class customer service.

United States

Valparaiso, Indiana, United States

Midwest, United States

• Direct associate management, hiring, training and development of field material damage claim associates. • Performance management administration, salary planning, team and organizational engagement results.• Ensures training programs are carried out in accordance with company guidelines and policies.• Manages administrative functions related to claims workflow and processes. Coordinates efforts with team members and other claims functions such as Quality Assurance, Subrogation, SIU, Service Centers and claims staff support to streamline customer service.• Adheres to operational processes to ensure compliance with organizational and government standards and regulations. • Review of open and closed claim audits, authority level reporting, correspondence proficiencies to meet QA and service objectives. • Perform quarterly field associate ride alongs, reinspections of repairable and total loss vehicles. • Gathers information and conducts focused discussions related to performance and measurable goals. • Direct quarterly training calibrations and feedback sessions to strengthen material damage expertise• Monitor team territory and workload to optimize expenses, service and quality.• Resolve material damage claims inquiries.

Midwest Region

• Responsibilities included performance planning, training and vendor management of “On Your Side” Auto Repair Network Facilities within Illinois, Northern Indiana and Southwest Michigan.• Continuous improvement service tool enhancements (Autowatch & Update Promise)• Implementation of OYS parts, CSI and Rental management programs and objectives.• Facility selection, on board training, appraisal, service time lines, rental trend reviews.• Focus on customer retention and growth through customer service experience and brand awareness. • Field reinspection based on performance trend analysts. Remote monitoring of the repair process, customer updating, feedback, issue resolution.• Quarterly one on one facility and market performance reviews to maintain key objectives.

Chicago, Illinois, United States

• Initial planning, hiring and management of the Access Claims Service internal desk review team. • Meeting with and bench marking our insurance clients current field claims expenses and service experience to determine best methods to provide services through Access Claims Service options.• Directly responsible for recruiting and development of the field reinspection (QA) program via staff and independent companies. (Reinspections driven through desk review team)• Training and development included internal and external training of the newly developed CCC auditor workstation, team utilization, results trend reporting and actions to enhance field performance.• Conduct Collision Center Connection on site visits and meetings, supporting assignment, inspection handling and reinspection guidelines so both the QA and repair facility solutions clearly understood their roles and responsibilities.• Supporting continuing development of the CCC auditor work station through ride a longs.

Philadelphia, Pennsylvania, United States

• Direct assignment automobile claims service.• Repairable and Total loss inspections, valuation to finalize settlement negotiations with 1st and 3rd party customers.• Managed heavy workload volume while exceeding service and various material damage objectives• Responsible for various drive in claims service and direct repair locations

Criminal Justice/Police Science

General Studies, Required

Activities and Societies: Wrestling and track