Daniel Pons Email & Phone Number

Lisbon, Portugal

• Manage operational processes
• Drive automation and efficiency
• Build scalable processes
• Ensure data quality
• Partner on strategic projectsTechnologies:
• DOMO

Analyse processes, gather requirements, offer data-driven insights for informed decision-making. Committed to driving organisational success through strategic analysis and collaboration.

- Maintain high product awareness in Customer Experience Team.- Promote business initiatives for enhanced client engagement.- Encourage team through training, briefs, and coaching + update management on coaching conversations.- Facilitate training programs and onboarding processes.- Extracts business insights from client interactions for sales strategies.

Started as a Sales Operations Analyst. Later trained and now leading our team of customer experience specialists. Tools used are ZenDesk JIRA, Confluence among others.Tasks in this role include constant training and expansion of our knowledge base, syncing with our tech team, bug reporting, overseeing customer relations and ensuring our SLA commitment is.

Lisbon Area, Portugal

Worked at first level and subsequently as Trainer at Conectys. Our client is a major player in the mobile banking industry and FinTech sector; they provide an excellent app interface, integrated financal products and many linked partnerships with equally renowned companies to the benefit of the end user. As Trainer I designed many of the presentations /.

Oxford, United Kingdom

Completed a year with Oxford University Royal Naval Unit which was a great opportunity to gain experience within the MoD; learning skills such as nautical navigation, deck skills and other academic or seamanship related skills.

Gibraltar

Initially aided the town planners with tasks from general office work to spreadsheet set-up and GIS data inputting. Observed the handling of building applications and the protocol followed by the department in assessing their worthiness to gaining planning permission. Interaction with developers and members of the public was both interesting and.

Gibraltar

The work with Bovis-Koala (then Koala Construction Ltd) was especially insightful as I was rotated across the various departments within the company. This gave me a holistic view of how work carried out by a construction company is administered at all levels. I worked with human resourcing, project management, assistant/observer to an experienced land.

Master Of Planning - Mplan, City/Urban, Community And Regional Planning, Upper Second Class

- Development Economics, Management and Finance - Historic Conservation: Building Construction, Preservation and Repair - Sustainable.

Exchange Programme, Urban Design

- Law & Urban Planning - Progettazione di Sistemi Informativi Territoriali (Geographical Information Systems) - Economia dei Trasporti e.

Higher National Certificate, Public Health

- Health & Social Care in Context - Working with Children - Working with Vulnerable Adults - Legislation - Risk Assessments.