Daniel Poole Email & Phone Number

VMWare, Salesforce, Litify, Active Directory, and more

Tampa, Florida, United States

On-site evaluation of Network IP cameras and IP security needs of over 50 secure and non-secure City of Tampa locations.Asset Management tracking and disposal of desktops, switches, routers, printers, and other devices. Assuring that all Hard Drives are tracked and disposed of to Depart of Defense and FDLE standards.Interpersonal communication with Civilian and Law Enforcement Departments to me and/or exceed expectations for their IT Security needs.Maintenance and documentation of city vehicles for use in transportation of equipment and personnel for the IT department of the City of Tampa.Using Solarwinds to monitor and report network activity across the City of Tampa network of over 100 locations.Assist civilians and multiple Law Enforcement, both local, state, and nationwide, in emergency response for natural disasters and special events with their various security networks and IT needs.

Tampa/St. Petersburg, Florida Area

Maintain the care, custody, control, and count of up to 72 inmates in a secure facility during a 12 hour+ shift.Conduct frequent security checks for evidence of unauthorized activities and infractions of rules, respond to situations, and document accordingly.Maintained training and education for yearly requalification in accordance with standards set by FDLE and the Sheriff’s Office.Create, log and submit security proposals through the chain of command for implementation upon approval. Vehicle operating proficiency including service documentation and security inspection.Train, document and maintain proficiency in lethal and less than lethal weapons systems.

Tampa/St. Petersburg, Florida Area

Prioritizing multiple Help Desk tickets through HEAT ticketing system to complete user and client needs.Assisting in management and migration of user base from Windows XP to Windows 7Supporting and managing 2000 plus Windows XP and 7 PC and Laptop systems in an Active Directory environmentManage, tracking and setup of second layer Authentication, RSA Secure IDAccounting tracking, Software imaging and maintenance of Panasonic Tough Books, Dells, Cellphones and other assetsProviding phone support to field representatives deployed throughout the state of Florida in desktop and smart phone supportEffect customer support through phone, email and face to face with Law Enforcement and Civilian personnel to accomplish team goals and mission critical objectsPass Law Enforcement security level screening

Prioritizing multiple Help Desk tickets through MAGIC ticket system to complete user and client needs.Supporting and managing 1600 Windows XP and 7 PC systems in an Active Directory environmentWorking with multiple groups and people on their current and future desktop needsManaging and assisting in installing over 200 upgraded PC desktop systems and the transition of user data.Maintenance and updating of over 30 Konica-Minolta Bizhub printer and scanner stations and their network connectionsGenerating weekly reports and goals through MAGIC ticketing system using Crystal Reports to train progress and account for employee timeAssisting in management and migration of user base from Windows XP to Windows 7Providing phone support to field representatives deployed throughout the state of Florida in desktop and smart phone support

Working with costumers and users in diagnosing and resolve problems with PC and Networking problems Installing of OS, anti-virus and proprietary applications Managing Domain accounts, Migration of User Accounts and Outlook email services Working with 3rd party vendors to reinstall applications on XP and Windows 7

Tallahassee, Florida Area

Maintenance and managed ‘Pay for Print’ system in the 3 labsData backup, Image management and deployment of over 150 PC with multiple imagesPartial Supervision over Monitors and their assigned dutiesEditing and Updating of Local and Domain Group Polices Maintenance and management of standard and Color HP printersTrouble shooting of LAN, Domain and desktop problemsTrouble shooting of wireless networks and laptop connectivityWorking with Professors and Teaching Assistance to meet software needs of our labsTraining of Lab Personnel in the use of network and desktop security, tier one trouble shooting and use of HP printersWorked with various thin client provisioning servers and images for testingWorking with and managing Active Directory for Domain privileges of lab computersCoordinating, both verbally and in writing, network intensive projects with other departments to completionSetup and management of virtual desktops and serversManaging Firewall/ACL for protection and internet connectivity of our PC lab systems

Bachelor'S Degree, Fine And Studio Arts, 3.5

Associate Of Arts (A.A.), General Studies