Responsible for everything Learning and Development

Responsibilities include: NH Customer Service and Product Specific TrainingCampaign Launch / RampProviding Quality Scorecards Identifying Scorecards areas of opportunity to provide respective coachingCreating action items to mitigate performance outliersLiaise with Operations and Clients for strategic improvement deliverables.Creating performance improvement items such as One pagers, training materials, etcAssist with the creation of Courses/ Examination… Show more Responsibilities include: NH Customer Service and Product Specific TrainingCampaign Launch / RampProviding Quality Scorecards Identifying Scorecards areas of opportunity to provide respective coachingCreating action items to mitigate performance outliersLiaise with Operations and Clients for strategic improvement deliverables.Creating performance improvement items such as One pagers, training materials, etcAssist with the creation of Courses/ Examination courses within the companyConduct training classes by presenting job-specific, company-specific, and generic programsPrepare staff to sell and explain products/services by assembling product/service specifications, alternatives, and applicationsEvaluate training and development programsIdentify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departmentsDesign and expand training and development programs based on both the organization's and the individual's needsDevise individual learning plansMonitor and review the progress of trainees through questionnaires and discussions with OperationsHave an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packagesTBD Show less

o Observe, lead, and co-lead new hire and on-going training o Demonstrate content creation skills using Word Processor and Presentation software applications, such as MS Word, PowerPoint, Pages and Keynote o Complete monthly required phone time o Conduct formal walk-through of training materials and work with Training Manager to provide feedback on the curriculum they deliver o Demonstrate effective classroom management skills o Facilitate transition of… Show more o Observe, lead, and co-lead new hire and on-going training o Demonstrate content creation skills using Word Processor and Presentation software applications, such as MS Word, PowerPoint, Pages and Keynote o Complete monthly required phone time o Conduct formal walk-through of training materials and work with Training Manager to provide feedback on the curriculum they deliver o Demonstrate effective classroom management skills o Facilitate transition of students from training into production, and ensuring competency levels are sufficient o Participate in client meetings for material and curriculum updates and to ensure appropriate changes are included in future classes.o Work closely with Training Manager to develop classroom delivery strategies including multi-media preparation.o Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques. o Review classroom agendas, timelines and content flow as necessary to deliver effective training to students. o Complete daily tracking, including end of day course evaluations, trainee assessments, attendance and terminations.o Carry out supervisory responsibilities in accordance with company policies, and HR procedures o Summarize course and trainer evaluations for management review o Other duties as assigned. Show less

- Experienced in Trainer the Trainer Facilitation- SME Support for Learning & Development contents such as simulations, presentation, e-learning and video creation.- Experienced in Instructor Led, Virtual and Hybrid Facilitation

o Observe, lead, and co-lead new hire and on-going training o Demonstrate content creation skills using Word Processor and Presentation software applications, such as MS Word, PowerPoint, Pages and Keynote o Complete monthly required phone time o Conduct formal walk-through of training materials and work with Training Manager to provide feedback on the curriculum they deliver o Demonstrate effective classroom management skills o Facilitate transition of… Show more o Observe, lead, and co-lead new hire and on-going training o Demonstrate content creation skills using Word Processor and Presentation software applications, such as MS Word, PowerPoint, Pages and Keynote o Complete monthly required phone time o Conduct formal walk-through of training materials and work with Training Manager to provide feedback on the curriculum they deliver o Demonstrate effective classroom management skills o Facilitate transition of students from training into production, and ensuring competency levels are sufficient o Participate in client meetings for material and curriculum updates and to ensure appropriate changes are included in future classes o Work closely with Training Manager to develop classroom delivery strategies including multi-media preparation o Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques o Review classroom agendas, timelines and content flow as necessary to deliver effective training to students o Complete daily tracking, including end of day course evaluations, trainee assessments, attendance and terminations o Carry out supervisory responsibilities in accordance with company policies, and HR procedures o Summarize course and trainer evaluations for management review o Other duties as assigned. Show less

Respond to customer inquiries (via telephone)Provide exceptional service to customers during each interaction.Drive sale of new client products and services to customers and/or provide up-sell of products and services as required by company standard operating procedures.Engage customers in discovery dialogue designed to determine needs.Adhere to all company guidelines regarding the delivery of service and sales to customers.Escalate problematic customer… Show more Respond to customer inquiries (via telephone)Provide exceptional service to customers during each interaction.Drive sale of new client products and services to customers and/or provide up-sell of products and services as required by company standard operating procedures.Engage customers in discovery dialogue designed to determine needs.Adhere to all company guidelines regarding the delivery of service and sales to customers.Escalate problematic customer issues to management according to standard operating procedures.Properly document each customer interaction according to company standard operating procedures.Maintain an excellent on-time attendance record (schedule adherence).Adhere to company quality assurance guidelines and standard operating procedures.Act with the highest levels of integrity and professionalism in each customer interaction. Show less