Director Of Operations
Professional Summary: Responsible for developing project implementation plans and setting strategic priorities, goals, and milestones of professional development organization with oversight of daily business operations, including detailed planning, multiyear forecasting, and million-dollar budgeting. Leadership/Financial Management Responsibilities: » Mentored and provided leadership to staff of 15, successfully establishing feedback loops that resulted in process improvements and trust building.» Collected and analyzed business critical materials including KPIs and metrics for board-level leaders.» Collaborated with senior leadership team to identify potential cost saving opportunities in line with industry trends to ensure customer satisfaction.» Transformed negative $17K revenue to $250K net revenue within one year by leading strategic growth initiatives and driving a proactive approach to business development opportunities establishing new business, grants, donations, and increasing enrollment. Public Relations/Event Management Responsibilities:» Responsible for the oversight and planning of events including monthly graduations, board meeting, and job fairs (50+ attendees).Accounting/Human Resources Responsibilities:» Responsible for all accounting functions including accounts payable, accounts receivables, and profit and loss statements, increasing ROI by over 24%. » Monitored accuracy and timely processing of accounts, managed payroll, maintained vendor profiles, submitted invoices, credit memos, proof of payments, and updated payment/refunds for student accounts.» Led and supported key human resources strategies spanning diversity inclusion, performance evaluations, and personnel growth opportunities. » Oversaw Human Resources programs that helped leadership team meet organization’s strategic goals though employee training/cross-training and development.
